Marathon Global Community Lead

6 Days ago • 7 Years + • Community Management • $119,000 PA - $143,000 PA

Job Summary

Job Description

The Marathon Global Community Lead at Bungie is responsible for building and maintaining strong relationships between the Marathon game's player base and Bungie's development and marketing teams. This role involves leading a community team, developing communication strategies, managing player feedback, collaborating with internal and external stakeholders, and creating engaging community initiatives. Key responsibilities include partnering with developers, mentoring team members, coordinating marketing efforts, representing the community internally, delivering data-driven reports, managing community feedback processes, and ensuring a safe and inclusive online environment. The ideal candidate has 7+ years of experience managing a passionate gaming community, strong leadership and communication skills, and a deep understanding of community management best practices in the live service game environment.
Must have:
  • 7+ years community management experience
  • Team leadership and mentoring skills
  • Excellent written and verbal communication
  • Data analysis and reporting skills
  • Proactive and reactive community engagement
  • International collaboration experience
Good to have:
  • Bachelor's degree in relevant field
  • Experience with live service games (MMO, FPS)
  • Familiarity with Destiny community
  • On-camera experience
Perks:
  • Competitive salary and bonus
  • Comprehensive healthcare
  • 401k matching
  • Flexible time off
  • Paid parental leave
  • Social clubs

Job Details

Community is a cornerstone of Bungie games. We are looking for someone to lead our Marathon Community team to build strong relationships between our players and teams at Bungie. The Global Community Lead works closely with Franchise Marketing, publishing teams, industry partners, and the development team to support our direct to player communications as well as share player experiences and feedback that helps to inform and add perspective to our creative processes.

This role requires strong leadership, communication skills, and professionalism as you will help develop communication strategies on how to keep our community informed of all the exciting developments coming to the Marathon live game pre and post launch. Good communication is a two-way street, you will also be building and maintaining processes for how to digest and document feedback from millions of players and deliver it to stakeholders across Bungie.

Always thinking about the future, this candidate must have strong opinions, loosely held, on trends and where channels, community, and the industry are heading. This role craves innovation and isn’t afraid to try risky initiatives in service of breaking ground on the next hottest thing. Proficient in both reactive and live settings, including on camera, this person educates and motivates their peers to do the same.

This role reports to the Principal Community Manager.

RESPONSIBILITIES

  • Partner with developers as a community expert to help the team explore opportunities to improve the player experience and respond to player feedback.
  • Manage and mentor other members of the community team.
  • Collaborate with Technical Community Managers to identify and address player-facing issues.
  • Coordinate with other marketing leads to support and amplify the release of official Marathon marketing assets and global campaigns
  • Create messaging that can resonate to audiences globally as well as collaborate and support the International Publishing team on regional-specific projects and activations.
  • Represent and include the community team in internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.
  • Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
  • Create and manage processes for community team to source, analyze, and organize player feedback for internal distribution.
  • Respond and Engage with the community in a timely, empathetic, and professional manner
  • Coordinate with trust and safety teams to ensure a safe and inclusive environment for our player community to thrive.
  • Creates presentations and reporting to represent player trends narratives in live operations meeting with Development and Franchise Leadership.
  • Draft relevant communications to educate, inform, and celebrate the community.
  • Oversee planning of community driven campaigns, competitions, including livestreams, Q&A sessions, short form video, and more

REQUIRED SKILLS

  • 7+ years of industry experience managing a passionate gaming community.
  • Experience leading a team or managing others.
  • Excellence in written and verbal communication for both public facing and internal communications.
  • Flexibility with scheduling to accommodate international collaboration across many time zones.
  • Strong insights for building and structuring online interactions in a professional, team-oriented way.
  • Ability to create data informed reports on sentiment and utilize social listening tooling.
  • Proven track record and enthusiasm for enabling and measuring proactive and reactive public conversations in a live game service environment.

NICE-TO-HAVE SKILLS

  • Bachelor’s Degree: Communications, Public Relations, Marketing, Writing
  • Deep familiarity with video games industry and live service games, MMO, FPS, etc.
  • Familiarity with the Destiny Community
  • Some familiarity with Bungie as a studio and its past adventures
  • Comfortable hosting or being on camera
Listed below is this role's base pay range. In other locations that Bungie has approved for remote work, this pay range may be adjusted up to +/- 10% and some roles may be classified as non-exempt (hourly). 

This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future. 

In the journey to make incredible worlds, Bungie employees don't simply do meaningful work - they receive meaningful support. Competitive salaries and discretionary bonus opportunities are just the start. We offer comprehensive healthcare coverage, generous 401(k) matching, flexible time off policies, paid parental leave, social clubs, and so much more. Check out our benefits page: Benefits - Bungie Careers to see all the perks that come with joining Bungie.

Bellevue Pay Range

$119,000 - $143,000 USD

 

So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that members of certain underrepresented groups are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees who are located outside of a Bungie approved state will need to establish residency in an approved state within 45 days of their start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion.

Similar Jobs

Double Coconut - Project Management Paid Internship (Hiring Opportunity)

Double Coconut

Yerevan, Yerevan, Armenia (On-Site)
8 Months ago
Netflix - Data Engineer (L5) - Games

Netflix

Los Gatos, California, United States (On-Site)
5 Months ago
InMobiInMobi - Senior Manager - Functional Training

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
1 Month ago
CoolGames - Internship Community Manager

CoolGames

North Holland, Netherlands (On-Site)
1 Week ago
The Walt Disney Company - KGO Newswriter/Producer

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Week ago
GosuGamers - Social Community Executive (Thailand)

GosuGamers

Bangkok, Bangkok, Thailand (On-Site)
1 Month ago
Tencent - Nikke Content Strategist & Community Manager

Tencent

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Thunderful Games - Social Media Manager

Thunderful Games

Gothenburg, Västra Götaland County, Sweden (Hybrid)
3 Weeks ago
Playtika - TypeScript Technical Lead

Playtika

Ukraine (On-Site)
4 Months ago
Tencent - Global Publishing PM (Japan)

Tencent

(On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NVIDIA - Mixed Signal Design Engineer (RDSS Intern)

NVIDIA

Taipei City, Taiwan (On-Site)
2 Months ago
Info Stretch - PLC Programmer

Info Stretch

Detroit, Michigan, United States (On-Site)
5 Months ago
Everyday Health Group - Digital PR Communications Intern

Everyday Health Group

New York, New York, United States (Remote)
4 Days ago
The Pokemon Company International - Senior Sales Manager, Brazil (TCG)

The Pokemon Company International

Mexico City, Mexico City, Mexico (Hybrid)
1 Month ago
Bohemia Interactive - QA Automation Engineer - DayZ

Bohemia Interactive

Prague, Prague, Czechia (On-Site)
2 Months ago
Virtuos - Lead Animation Developer

Virtuos

France (On-Site)
1 Week ago
Ubisoft - Lead FX Artist

Ubisoft

Montpellier, Occitanie, France (On-Site)
6 Days ago
ByteDance - Music Partnerships & Licensing Manager

ByteDance

Jakarta, Jakarta, Indonesia (On-Site)
2 Months ago
PwC - Assurance - External Audit Senior Associate - Jeddah

PwC

Jeddah, Makkah Province, Saudi Arabia (On-Site)
5 Months ago
Brightline - Unity Developer

Brightline

Virginia, United States (Hybrid)
6 Days ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Community Management Jobs

Ubisoft - Community Developer Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
6 Days ago
Steel City Interactive - Senior Community Manager

Steel City Interactive

Sheffield, England, United Kingdom (Hybrid)
1 Month ago
KingsIsle Entertainment - Senior Community Manager

KingsIsle Entertainment

Round Rock, Texas, United States (Hybrid)
6 Days ago
Assystems - Project Co-ordinator

Assystems

Kavaratti, Lakshadweep, India (On-Site)
5 Months ago
Bungie - Principal Communications Manager

Bungie

(Hybrid)
3 Months ago
Inkittt - Author Experience Manager

Inkittt

San Francisco, California, United States (Hybrid)
4 Months ago
Paradox Interactive - Forum Community Ambassador - Cities: Skylines II

Paradox Interactive

Stockholm, Stockholm County, Sweden (Remote)
1 Month ago
Amber - Community Manager

Amber

Bucharest, Bucharest, Romania (Hybrid)
6 Days ago
Tencent - Senior Community Lead/Manager, PC Console Games

Tencent

Paris, Île-de-France, France (On-Site)
1 Month ago
Avalanche Studios Group - Senior Community Developer

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded