Market Asset Manager, Supercharging, Northern Europe

8 Months ago • 3 Years +

Operations

Job Description

The Market Asset Manager, Supercharging, Northern Europe is responsible for maintaining excellent customer experience at Tesla Charging sites in the UK&IE and Nordics. This role involves managing contracts, resolving site issues, coordinating vendors, and meeting performance targets. Responsibilities include contract amendments, renegotiations, and planning, overseeing site-level issues and campaigns, project managing low-performing sites, and peak planning. The role requires collaboration with various teams, including Charging Deployment, Service, Vehicle Sales & Delivery, and leadership. The ideal candidate possesses strong stakeholder management, customer experience, and strategic planning skills, and fluency in English and Norwegian. They should have experience in operations management, project management, facility management, or asset management.

Good To Have:

Swedish, Danish, or Finnish language skills
Experience in real estate or vendor negotiations
PowerAutomate proficiency

Must Have:

Manage contracts and negotiations
Oversee site-level issues and campaigns
Meet customer experience and financial standards
Excellent communication (English & Norwegian)
Project management experience
3+ years relevant experience

Add these skills to join the top 1% applicants for this job

excel

communication

cross-functional

team-management

What to Expect

The Market Asset Manager works on the Operations team responsible for the Northern European market, UK&IE, and The Nordics. The ideal candidate has a passion for stakeholder management, customer experience and strategic planning. This role can be performed in London, Oslo, or Copenhagen.

This dynamic role will be responsible for maintaining excellent customer experience at our Charging sites, meeting team performance targets, and working on new initiatives. In this role you will serve as the in-market expert on contracts, network dynamics, risks, and regional nuance to drive operational excellence. This role will require ongoing partnership with the Charging Deployment team, Service, Vehicle Sales and Delivery, leadership, and global Operations teams.

What You’ll Do

Manage contract amendments, renegotiations, renewals, and term planning, collaborating with Deployment to ensure contracts align with network planning.
Oversee site-level issues, campaigns, and vendor coordination to maintain high customer satisfaction, including full site operations for Tesla-managed amenities. Lead & resolve non-technical Contract & Asset Management issues & escalations
Project manage low performing sites to meet global customer experience and financial standards
Responsible for market-level peak planning, working in coordination with Network Operations Center & Technical Asset Management
Act as the Charging business partner for site hosts and internal cross-functional teams, including Service, Sales, and Delivery for events
Develop scalable, robust processes which support the Charging team’s business goals

What You’ll Bring

Bachelor's degree or equivalent working experience in a relevant field such as Business Administration, Real Estate, or Facility Management
Minimum of 3 years of experience in a related area such as operations management, project management, facility management or asset management
Previous experience in a customer facing role and able to coordinate in fast-paced environments and teams
Lead negotiations for real estate transactions or vendor negotiations
Ability to manage multiple projects with an eye for efficiency and priority
Superb communication skills in English and Norwegian. Swedish, Danish, or Finnish language skills are considered a plus.
Ability to anticipate challenges and solve before they become costly to correct
Highly energetic personality, with a flexible attitude towards critical tasks
Aptitude for system optimization for scalable solutions
Proficient with Microsoft Outlook, Excel, PowerPoint, Word, PowerAutomate