Marketplace Associate (Deliveries)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Marketplace Strategy team focuses on growing and optimizing our delivery services including GrabFood, GrabMart, and GrabExpress. We collaborate with different teams to create solutions that enhance our platform's reliability and efficiency.

Get to Know the Role

Step into the role of Marketplace Associate (Deliveries) and become a driving force in our dynamic operations. You will increase delivery platforms, enhancing customer experiences, and ensuring sustainable platform growth alongside cost efficiencies. Your analytical experience and strategic insights will propel our business forward, benefiting all partners and creating lasting impact. You will report to Strategy and Project Manager and work onsite in the Bangkok Office.

The Critical Tasks You Will Perform

• Data Analysis and Innovation: Harness your analytical skills to uncover gaps and blockers within our platform. Develop and implement structural and solutions that enhance operational efficiency and improvement.
• Supply and Demand Optimization: Strategically balance supply and demand, ensuring seamless delivery of all orders. Your efforts will maximize outcomes and promote a growing marketplace for customers, riders, and merchants alike.
• Customer Experience Enhancement: Provide unparalleled service quality and speed, creating memorable experiences for our customers. Lead the charge in implementing and refining products to ensure smooth and satisfying interactions.
• Spending and Cost Management: Innovate to increase spending and projects, generating savings and reallocating budgets effectively. Develop strategies that ensure spending efficiency and business sustainability while maintaining exceptional service standards.
• Collaborative Success: Partner with local and regional teams to synchronize efforts and lead efficiency. Your collaboration and ensuring cohesive operations across all platform.

What Essential Skills You Will Need

• 1+ years of experience at management consulting or tech company, with a focus on data analysis and project management.
• Bachelor's degree in Engineering, Business Administration, Economics, or a relevant field.
• Proficiency in Excel (can perform complex functions) and experience with SQL.
• Experience delivering clear, engaging presentations with proficiency in both Thai and English to communicate regionally.
• You have the passion and energy to excel in a work environment.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.