Mass Cluster Manager - Bathinda

About Us: 

Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform.

Job Objective: 

The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B, Hospitality, FMCG, FMCD, Healthcare, Wellness, Lifestyle, etc. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them  and also ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

The role will manage a team of 4-8 Key Accounts Executives & report to Zonal Manager

Responsibilities:  

Merchant Acquisition: Cluster Manager is expected to set up and lead a team of Key Account Executives to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the  spectrum of merchants that can be onboarded is vast. The Cluster manager must use their acumen and  understanding of Indian retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well - defined metrics.

Account Management: Onboarding merchants on the platform is the first stage of a long-term relationship  between PhonePe and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of PhonePe in each market in terms of market share and revenue. The Cluster Manager enables the team to provide effective deployments along with training and servicing of the mechants. Cluster Managers should be able to plan, assess and implement monetization avenues in the market

Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competition’s initiatives. Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated  and implemented. With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth of PhonePe.

Team Management: Cluster managers hold the onus to build their team by ensuring hiring of KAEs and ensure 100% manning in their clusters. Onboard and provide on-the-job-training to the KAEs to improve performance. Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member. Monitor KPIs and coach team members on an ongoing basis

• Work towards retention and engagement of the front line sales team
• Drive execution rigor by being in the market and observing BDEs/TLs
• Motivate the team by regularly communicating about monthly schemes and incentives.

Requirements: 

• MBA from Tier 2/3 campus with good academic record 
• Proven working experience of 4-6 years in business development (at-least 1 year in MT/KAM)
• Exposure to the start up environment is an added advantage.
• Excellent communication and influencing skills 
• Problem solving abilities with strong bias for impact
• Strong ethics and discretion while dealing with customers
• Drive for result, able to demonstrate/quantify success relative established targets and metrics
• Should have handled team and processes like goal setting, performance management