The Middle Support Engineer (JAVA/AWS) will be responsible for owning and troubleshooting support tickets within existing tools and services.  This involves investigating reported problems and bugs, identifying root causes, and proposing solutions.  Collaboration with cross-functional teams is crucial for problem-solving.  The role requires strong analytical and communication skills to effectively explain technical issues to both technical and non-technical audiences.  The company provides reliable, quality services for 1,100 school districts, moving millions of passengers daily. The engineer will troubleshoot performance issues and document solutions for customers. The position requires 3+ years of JAVA or NodeJS development experience and familiarity with AWS services (Lambda, Redshift, SNS, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3), non-relational databases (DynamoDB), and RDBMS (MySQL).

N-iX

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<div class="section-description">
 Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.&nbsp;
N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.&nbsp;
&nbsp;
Requirements:
<ul>
<li>3+ years JAVA or NodeJS development experience</li>
<li>Experience with AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)</li>
<li>Knowledge of non-relational databases (DynamoDB)</li>
<li>Knowledge of RDBMS (MySQL)</li>
<li>Upper intermediate+ English level</li>
</ul>
&nbsp;
Would be a plus:&nbsp;
<ul>
<li>Experience in technical support (issues troubleshooting)</li>
<li>Experience with Angular 10+ for UI development</li>
<li>Knowledge of CI/CD approaches using the AWS toolset</li>
</ul>
&nbsp;
Responsibilities:
<ul>
<li>Own support tickets and troubleshooting within the existing tools, and services</li>
<li>Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms</li>
<li>Quantify an issue’s scope and propose a solution</li>
<li>Working with internal cross-functional teams to solve technical problems</li>
<li>Solving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences</li>
<li>Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.</li>
<li>Document support ticket resolution and apply these fixes for customers</li>
</ul><div class="content-conclusion">We offer:
<ul>
<li>Flexible working format - remote, office-based or flexible</li>
<li>A competitive salary and good compensation package</li>
<li>Personalized career growth</li>
<li>Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)</li>
<li>Active tech communities with regular knowledge sharing</li>
<li>Education reimbursement</li>
<li>Memorable anniversary presents</li>
<li>Corporate events and team buildings</li>
<li>Other location-specific benefits</li>
</ul></div> </div>

Middle Support Engineer (JAVA/AWS) (#2583)