About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
As a Data Insights Analyst specializing in Customer Experience (CX), you will play a crucial role in transforming data into compelling stories that drive our customer engagement strategies. You will analyze customer data to identify trends, patterns, and opportunities for improving customer satisfaction and loyalty. Your analytical skills and storytelling abilities will help shape the overall customer experience and influence business decisions.
Key Responsibilities:
- Data Analysis: Collect, process, and analyze large datasets related to customer interactions and feedback. Identify trends, patterns, and insights to improve the customer experience.
- Storytelling with Data: Craft compelling narratives from data insights that effectively communicate the story behind the numbers. Engage stakeholders by presenting data-driven stories that inspire action and change.
- Reporting and Visualization: Develop and maintain dashboards and reports to communicate insights to stakeholders. Use data visualization tools to present complex data in an easily understandable format.
- Customer Insights: Work closely with the CX team to identify areas for improvement and innovation in the customer journey. Provide insights to enhance customer satisfaction and retention.
- Collaboration: Partner with cross-functional teams, including marketing, product development, and customer service, to ensure a holistic approach to customer experience improvements.
- Predictive Modeling: Utilize predictive analytics to forecast customer behavior and trends. Develop models to identify potential risks and opportunities.
- Performance Metrics: Establish and monitor key performance indicators (KPIs) related to customer experience. Track the impact of implemented strategies and recommend adjustments as needed.
- Continuous Improvement: Stay updated with industry trends and best practices in data analytics and customer experience. Propose innovative solutions to enhance data analysis processes.
- Decision\ making,
Qualifications:
- Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field. A master’s degree is a plus.
- Proven experience as a Data Analyst, preferably within a customer experience or marketing context.
- Strong proficiency in data analysis tools and languages such as SQL, Python, or R.
- Experience with data visualization tools like Tableau, Power BI, or similar.
- Familiarity with customer experience metrics and methodologies is preferred.
- Strong communication and storytelling skills, with the ability to present complex data insights to non-technical stakeholders in an engaging manner.
- Ability to work independently and collaboratively in a fast-paced environment.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
