Job Description
Tesla seeks a Mobile Service Dispatcher in Køge, Denmark. This role requires strong customer service and technical skills to coordinate vehicle repairs, manage scheduling, and communicate effectively with customers via various channels. Responsibilities include determining repair solutions (remote, phone, or on-site), coordinating technician schedules, handling roadside requests, and managing customer communication regarding service status, scheduling, and payments. The ideal candidate is highly organized, energetic, and passionate about the Tesla brand. They will efficiently manage multiple priorities, ensuring maximum throughput and resolving customer issues effectively. The position necessitates strong communication skills (English, Danish a plus) and the ability to handle difficult conversations.
Good To Have:
- Automotive experience
- Danish language proficiency
Must Have:
- Excellent customer service
- Technical understanding
- Strong communication skills
- Organizational skills
- Problem-solving abilities
- Warranty knowledge
- Multitasking skills
- Valid driver's license
What to ExpectWhat You’ll DoWhat You’ll Bring
Tesla is looking for a Mobile Service Dispatcher to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
To succeed at Tesla, you must be energetic, highly organised, and work smart as well as have a passion for the Tesla brand.
- Coordinate repairs in accordance with new and used warranty guidelines and specifications
- Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
- Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
- Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
- Respond to roadside requests to coordinate the servicing of customer vehicles.
- Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
- Available to work on additional responsibilities as assigned to meet business needs
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
- Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Strong verbal and written communication skills over phone, email, and SMS, in English. Local language is a plus.
- Ability to address and defuse difficult conversations and customer conflict
- Thrive in a fast-paced environment with multiple priorities while maintaining attention to detail
- Valid driver’s license
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