Mobile Service Dispatcher

4 Months ago • All levels • Mobile Development

Job Summary

Job Description

Tesla seeks a Mobile Service Dispatcher in Stockholm to coordinate vehicle repairs, manage customer communication (phone, email, text), and schedule mobile technicians. Responsibilities include determining if repairs require on-site visits or can be resolved remotely, ensuring efficient scheduling of technicians, and responding to roadside assistance requests. Strong customer service skills, technical understanding, and proficiency in English and preferably Swedish are crucial. The role demands excellent organizational skills, ability to handle multiple priorities, and effective communication to resolve customer issues. The candidate must have a valid driver's license and clean driving record.
Must have:
  • Excellent customer service
  • Technical understanding
  • Strong communication (English, Swedish preferred)
  • Organizational skills
  • Problem-solving abilities
  • Valid driver's license

Job Details

What to Expect

Tesla is looking for a Mobile Service Dispatcher to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

To succeed at Tesla, you must be energetic, highly organised, and work smart as well as have a passion for the Tesla brand.

What You’ll Do
  • Coordinate repairs in accordance with new and used warranty guidelines and specifications
  • Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
  • Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions 
  • Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
  • Respond to roadside requests to coordinate the servicing of customer vehicles.
  • Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
  • Available to work on additional responsibilities as assigned to meet business needs
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment 
  • Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
  • Ability to effectively handle multiple priorities, organize workload, and meet deadlines 
  • Strong verbal and written communication skills over phone, email, and SMS in English and preferably Swedish
  • Ability to address and defuse difficult conversations and customer conflict
  • Thrive in a fast-paced environment with multiple priorities while maintaining attention to details
  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history

Similar Jobs

cirrus logic - Embedded Device Driver Engineer

cirrus logic

Austin, Texas, United States (Hybrid)
1 Month ago
On Location - Athletics Travel Manager

On Location

Oklahoma, United States (On-Site)
2 Months ago
Robot cache  - Multiple Programming and Analyst Roles

Robot cache

San Diego, California, United States (On-Site)
1 Day ago
The Walt Disney Company - Chief Officer

The Walt Disney Company

(On-Site)
4 Months ago
Bluevine India - Senior Data Scientist

Bluevine India

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Ajmera Infotech - iOS Developer II

Ajmera Infotech

Hyderabad, Telangana, India (On-Site)
1 Month ago
Google - Software Engineer, Android, Photos

Google

Sydney, New South Wales, Australia (On-Site)
2 Months ago
Qualcomm - Senior Android Developer

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Tesla - Mobile Service Technician / Mobile Automotive Mechanic

Tesla

Birmingham, England, United Kingdom (On-Site)
4 Months ago
Google - Software Engineer, Android, Photos

Google

Sydney, New South Wales, Australia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Oh BiBi - Game Lead / Executive Producer

Oh BiBi

Paris, Île-de-France, France (Hybrid)
3 Months ago
Canonical - Global Head of Cloud Alliances

Canonical

(Remote)
1 Month ago
Reddit - Client Account Executive, Mid-Market

Reddit

Toronto, Ontario, Canada (On-Site)
1 Month ago
Enphase Energy - Energy Consultant

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
1 Month ago
bohemia interactive - Junior Game Programmer

bohemia interactive

Prague, Prague, Czechia (On-Site)
1 Month ago
Zeeco, Inc. - Senior Designer (Mechanical Draftsman)

Zeeco, Inc.

Mumbai, Maharashtra, India (On-Site)
7 Months ago
GoMotive - Account Executive, Enterprise - Great Lakes

GoMotive

United States (Remote)
3 Months ago
grimlore games - System Designer (m/f/d)

grimlore games

(Remote)
2 Months ago
LLNL - Training Specialist/Coordinator

LLNL

North Las Vegas, Nevada, United States (On-Site)
2 Days ago
N-ix - Senior/Lead Fullstack Engineer

N-ix

Poland (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Huddinge, Stockholm County, Sweden

Avalanche Studios Group - Brand Marketing Director - The Hunter, Call of the Wild Franchise

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (Hybrid)
2 Months ago
Starbreeze Studios - Experienced Lighting Artist (PAYDAY)

Starbreeze Studios

Stockholm, Stockholm County, Sweden (Hybrid)
4 Months ago
fat shark games - External Development Manager

fat shark games

Stockholm, Stockholm County, Sweden (On-Site)
2 Weeks ago
Avalanche Studios Group - UX Designer

Avalanche Studios Group

Malmö, Skåne County, Sweden (Hybrid)
3 Months ago
LeoVegas - Junior Product Owner

LeoVegas

Stockholm, Stockholm County, Sweden (Hybrid)
1 Month ago
Activision - Senior Technical Artist

Activision

Malmö, Skåne County, Sweden (Hybrid)
4 Months ago
Coffee Stain - Senior Game Designer

Coffee Stain

Gothenburg, Västra Götaland County, Sweden (On-Site)
8 Months ago
Nasdaq - Back Office Solution Lead

Nasdaq

Stockholm, Stockholm County, Sweden (Hybrid)
1 Month ago
Ubisoft - Project Production Director

Ubisoft

Malmö, Skåne County, Sweden (Hybrid)
1 Month ago
Embark Studios - Environment Artist

Embark Studios

Stockholm, Stockholm County, Sweden (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Mobile Development Jobs

Crunchyroll - Software Engineer III, Android

Crunchyroll

San Francisco, California, United States (Hybrid)
1 Month ago
Tech dome - Flutter Developer

Tech dome

Hyderabad, Telangana, India (On-Site)
1 Month ago
Simple Viral Games - Android Developer Intern

Simple Viral Games

Bengaluru, Karnataka, India (On-Site)
11 Months ago
Crunchyroll - Staff Mobile Games Integration Engineer

Crunchyroll

San Francisco, California, United States (On-Site)
5 Months ago
Match Group - Android Engineer

Match Group

New York, New York, United States (Hybrid)
4 Months ago
Nagarro - Associate Staff Engineer ,Mobile Developer (React Native)

Nagarro

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Mozilla - Senior Software Engineer - Mobile Android

Mozilla

France (Remote)
1 Day ago
Match Group - iOS Engineer

Match Group

New York, United States (Hybrid)
1 Month ago
 Pearl Abyss - Black Desert Mobile Customer Service Representative

Pearl Abyss

(On-Site)
3 Months ago
Workato - Senior Mobile Engineer (React Native)

Workato

Athens, Greece (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

About The Company

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug