Monitoring Lead

Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.

We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.

Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.

Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.

Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.

Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.

• Onsite role, India Delivery Centre / Belfast / Dublin
• Full time position, 3-5 days per week in office (not shift)
• Department: ASPIRE Managed Services
• Practice: Services Reliability Group
• Vetting Requirements: N/A 

Role Summary:

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment.

This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions and integrations. The Lead will provide technical leadership and governance across all aspects of the Event Management platform, ensuring it aligns with operational needs and service improvement goals.

Key Responsibilities:

• Define, create and maintain Service Offering and detailed Service Description documentation in support of pre-sales,
• Own and manage the Event Management tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow).
• Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices.
• Act as the Event Management SME, advising stakeholders on platform capabilities, enhancements, and improvements.
• Ensure currency and upgrade planning for all Event Management tools, including Collector updates, orchestrator upgrades, and base OS support (e.g., CentOS to Oracle Linux).
• Lead configuration and toolset development, including template creation, check definitions, and orchestration logic.
• Identify, evaluate, and drive the implementation of AI and automation opportunities to reduce noise, accelerate triage, and support proactive incident management.
• Oversee and coordinate all customer transitions, ensuring monitoring environments are provisioned, deployed, and validated as per agreed scope.
• Manage and support all tooling integrations, including Engage, ServiceNow, and future platform connections (e.g. server configuration and performance tuning).
• Collaborate with the Infrastructure and Platform teams to ensure alignment on architecture, Collector image development, and infrastructure management.
• Work with Service Desk, L2, and L3 teams to capture requirements, support escalations, and continuously improve platform effectiveness.

Skills, Education & Qualifications:

• Proven experience in Event Management tooling ownership, particularly in Opsview, Nagios-based tools, or similar platforms.
• Strong understanding of monitoring architectures, Collector deployment, alert management, and platform integrations.
• Experience leading platform upgrades and migrations across production environments.
• Strong stakeholder management, with the ability to lead across technical and business-facing teams.
• Hands-on skills in automation, orchestration, and system integration, ideally with exposure to ServiceNow, AWS, Azure, Ansible, and Terraform.
• Track record of identifying and delivering AI/ML-driven improvements in operational environments.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.