Monitoring Specialist
About the job
Summary
As a Monitoring Specialist at Nielsen, you'll ensure the seamless ingestion of video data from broadcasters globally. This involves monitoring a vast system (1000+ TV channels), providing first-level tech support (on-site in Cologne and remotely), and addressing interruptions. You'll monitor approximately 8.5 million hours of footage annually and contribute to OTT/streaming capture projects. The role requires flexible working hours (8-10 hours/week, max 40 hours/month) and collaboration with various teams and international partners.
Must have:
- Monitor global TV recording system (1000+ channels)
- Provide 1st level tech support
- Address and resolve data ingestion interruptions
- Collaborate with global recording partners
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Nielsen shapes the world’s media and content as a global leader in audience measurement, data, and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. We operate in over 55 countries and empower our clients with trusted intelligence that fuels action.
We’re driven by our purpose of powering a better media future for all people and three core values: Inclusion: Be open, begin with trust, respect everyone and appreciate every contribution; Courage: Show grit and drive to a decision with feedback that helps us grow and; Growth: Go big, act with increasing velocity and purpose, be curious and develop yourself and others.
Our 14,000 employees power our business globally and we have 14 employee-led Business Resource Groups that cultivate and champion a diverse, equitable and inclusive Nielsen. Named one of Newsweek’s Most Love Workplaces for 2021, we’ve also been honored in recent years to be recognized as one of Fortune’s “Best Workplaces” and “100 Best Workplaces for Millennials,” Diversity Inc’s “Top 50 Companies for Diversity” and Corporate Responsibility’s “100 Best Corporate Citizens.” We’ve also earned top scores on The Bloomberg Gender-Equality Index and 100% scores on both the Disability Equality Index (DEI) and Corporate Equality Index as a “Best Place to Work for LGBT Equality.”
Aim of the position: Make sure our video data ingestion servers receive and record all incoming data (picture and voice) from the broadcasters we are monitoring, ensure interruptions are flagged, actioned on and eliminated.
Tasks and Responsibilities:
- Monitoring of the global TV recording system (1.000 TV channels)
- 1st level tech support Monday to Friday, weekends and bank holidays for the global TV recording system
- On-site 1st level tech support for the main TV recording hub in Cologne (approx. 450 TV channels)
- Output of the monitored system is approx. 8.5M hours of footage per year
- Monitoring and implementing of OTT/Streaming capture projects
- Shift: Flexible working hours ( 8-10 hours per week - not more than 40 hours/ month )
Stakeholders and Interfaces:
- Streaming squad
- TV Squad
- Ingestion Tribe in Technology unit
- Recording partners located all over the world
Diversity
Here at Nielsen, we believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Nielsen is proud to be an Equal Opportunity Employer. We welcome applications from people that are excited to work for us, regardless of their background - so please get in touch!
Nielsen provides equal employment opportunities to applicants and employees without regard to any protected characteristics under local law.
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