Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, finance, etc).
To collaborate with third-party vendors and other support teams to provide a seamless support model for the business.
Able to take ownership of high severity issues and follow through to closure.
Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
To be able to drive himself/herself to learn new things while dealing with daily production support
To communicate effectively and work efficiently across different Business and support units
Must have
At least 8+ years in L2 Production support
Supporting Murex, MLC, and Datamart
Knowledge of Murex application, Datamart module, EOD batches from L2 perspective, DataMart report issues, Cloud, SQL, Unix Shell scripting, Linux
Strong knowledge of the Datamart module
Good understanding of Murex EOD
Able to handle intraday reports
Strong debugging knowledge of SQL
Able to write SQL code
Strong knowledge of shell script development
Have to work on automation/Datamart purge analysis
Able to optimize the current Datamart reports
Able to support the Murex functional module
Nice to have
Bachelor's degree in Computer Engineering/ School of Computing/ Finance IT/ other related IT degrees would be preferred.
English: C2 Proficient
Regular
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.