NESNA Claims Support

Provides telephone and email support of all facets of the claim life-cycle in a contact center environment for Nissan Security+Plus, Infiniti Elite, Mitsubishi Diamond Care and QualityGuard+Plus vehicle service contracts.

Job Responsibilities

• Adjudicate claims; Verify contract coverage and eligibility to NESNA policies, ascertain parts and labor charges, provide preapprovals, facilitate third-party and TechCam inspections, secure vendor parts, and  ensure optimal part warranty coverage throughout policy.

• Perform appropriate research with available tools to adjudicate claims, provide assistance to service contract policy holders & repair facilities, and approve claims according to NESNA policy & procedure.

• Leverage mechanical acumen & resources to provide proper labor and parts repair approvals.

• Conduct transactions according to NESNA policies & procedures to ensure proper use of Company funds.

• Ensure repair claims are completed in a timely manner; Facilitate third party obligations to completion; Follow-up to achieve commitments.

• Document all claims and communications in appropriate systems.

• Achieve claims management & quality KPIs as assigned.

• Promote positive work environment within a large team.

• Perform other duties as necessary.

Qualifications:

• Experience: At least 2 years of automotive technical experience, preferably within a dealership or manufacturer environment

• Education: Relevant degree or equivalent automotive technical training is preferred.

• Language: Advanced or Proficiency English

Required Skills and Experience:

• Mechanical Acumen: Strong understanding of automotive mechanics, demonstrated by certifications such as Automotive Service Excellence (ASE).

• Problem Solving: Strong decision-making, negotiation, and conflict resolution skills.

• Technical Proficiency: Comfortable with Microsoft Office Suite and other PC applications.

• Typing Skills: Minimum typing speed of 30 words per minute.

Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.  By applying for this position, you are consenting to this check.