Netherlands CRM Executive

1 Month ago • All levels

Job Summary

Job Description

As a CRM Executive at ComeOn Group, you will be responsible for executing operational tasks planned with the CRM Manager and contributing to the monthly CRM campaign plan, as well as tracking results. Your role involves crafting engaging copy, requesting creatives, and ensuring market site content is up-to-date. You will also manage customer communications across marketing channels (email, SMS, inbox, and pop-ups), adhering to brand values and long-term strategies in all communications. This includes setting up, testing, sending, tracking, and reporting on various communication platforms, and the execution of automated activities.
Must have:
  • Assist CRM manager in campaign planning and results tracking.
  • Coordinate campaign briefs within the team and with central teams.
  • Create and publish engaging copy aligned with the brand's tone.
  • Update content on the brand site, including text and resources.
  • Utilize platforms to create campaign-specific pages and promotions.
  • Manage and execute brand communication delivery accurately and on time.
  • Set up and execute automated activities across all lifecycle stages.
  • Assist in planning upcoming campaigns and establish communication channels.
Perks:
  • A competitive remuneration package inc. a company bonus scheme! đź’°

Job Details

ComeOn Group in short:

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 16 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

The role:

This is a key role within the CRM team where the CRM Executive is responsible for the day-to-day execution of operational tasks as planned and agreed together with the CRM Manager, according to the brand vision and strategy. You will also be assisting with creating the monthly CRM campaign plan as well as following up on campaign results.

As a real doer, in this role, you will be writing copy, requesting creatives, ensuring the content of the market’s sites are up-to-date as well as executing and delivering customer communications through all targeted marketing channels (primarily email, SMS, inbox & pop-up).

Following the brand values, tone of voice and long-term strategy in all communication is of the essence in this role.

Responsibilities:

  • Assisting the CRM manager with creating the monthly CRM campaign plan as well as following up on results independently and together with the BI team.
  • Coordinating campaign briefs and requests within the team and/or to central teams according to agreed timelines.
  • Creating and publishing engaging copy according to the brand's tone of voice. The copy will be used for customer communication (onsite content, emails, banners etc) to encourage new and existing players to engage with the site and take part in promotions.
  • Updating content such as text and resources on the brand site.
  • Utilizing internal and third-party provider platforms to create campaign-specific pages and promotions. Ensure correct groups/segments/offers are used, that correct sections of the website are updated and that items are published/unpublished as per plans.
  • Managing and executing the brands’ communication delivery, accurately and as per given timelines. Responsibilities will include setting up, testing, sending, tracking and reporting on email, SMS, inbox & pop-ups.
  • Setting up and execution of automated activities (all lifecycle stages)
  • Assisting in the planning of upcoming campaigns.
  • Establishing solid communication channels to central operations to inform them about planned campaigns to ensure synergy.

At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a run together spirit and we always make sure to top it up by having fun! You will not regret picking ComeOn as your next place of work.

At ComeOn Group we value diversity, and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are. Want to know more about us just visit our website  or any of our social media channels to take a deep dive into our culture!


Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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