Proactively monitor online games and related systems for 24/7 service, analyzing and assessing system health and performance using various tools. Triage problems and provide critical information to on-call personnel clearly and concisely. Conduct triage, troubleshooting, and bug fixing meetings for game development personnel. Consult, create, and maintain process documentation. Execute quick patch and build deployments with post-deployment smoke testing. Prepare accurate and timely reports with updates and summaries on events and issues.
Good To Have:
Monitoring/Analyst experience
Technical support in 24/7 service
Games industry experience
Familiarity with game development terminology
Must Have:
Technical support skills for game servers and client crashes
Knowledge of network technologies and GNU/Linux OS
Ability to follow processes and temporary measures
Availability for shifts, including nights and weekends
Excellent written and verbal communication
Strict punctuality and quick response
Familiarity with IT infrastructure
Perks:
Medical Care package
MyCafeteria system (Multisport card)
Employee Assistance Program
English or Polish language classes
Flexible working hours
Breakfasts, snacks, fruits, tea and coffee
Care bonus for health, education, safety
Corporate parties and team buildings
Add these skills to join the top 1% applicants for this job
communication
problem-solving
oops
quality-control
release-management
smoke-testing
linux
multiplayer
Proactively monitor a selection of online games and related systems required for 24/7 service
Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
Consult, create and maintain process documentation
Carry out quick patch and build deployments including post deployment smoke testing
Prepare accurate and timely reports with updates and summaries on events and issues
Description
Proactively monitor a selection of online games and related systems required for 24/7 service
Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
Consult, create and maintain process documentation
Carry out quick patch and build deployments including post deployment smoke testing
Prepare accurate and timely reports with updates and summaries on events and issues
Requirements
Technical support skills with focus on game servers and client crashes
Knowledge of network technologies and GNU/Linux OS
Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
Availability to work in shifts, including nights, weekends and holidays
Excellent written and verbal communication skills
Maintaining strict punctuality and quick response
Familiarity with common IT infrastructure and its practices
Would be a plus:
Monitoring/Analyst experience (assessments based on data, graphs etc.)
Technical support experience in an online 24/7 service industry
Experience working in games industry, particularly multiplayer and MMO games
Some familiarity with terminology and process for game development, QA and release management
Benefits
Medical Care package
MyCafeteria system - including Multisport card and more
Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
English or Polish language classes
Sensibly flexible working hours
Breakfasts, snacks and fruits available during the day, tea and coffee machines
Additional benefits: care bonus to cover health, educational and safety needs, corporate parties and team buildings
Role Information: EN
Studio: Sperasoft
Location: Europe, Poland, Krakow
Area of Work: Game Development
Service: Create
Employment Type: Full-time, Permanent
Working Pattern: Hybrid
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