Network Operation Center Operator (NOC)

2 Months ago • All levels
Operations

Job Description

Proactively monitor online games and related systems for 24/7 service, analyzing and assessing system health and performance using various tools. Triage problems and provide critical information to on-call personnel clearly and concisely. Conduct triage, troubleshooting, and bug fixing meetings for game development personnel. Consult, create, and maintain process documentation. Execute quick patch and build deployments with post-deployment smoke testing. Prepare accurate and timely reports with updates and summaries on events and issues.
Good To Have:
  • Monitoring/Analyst experience
  • Technical support in 24/7 service
  • Games industry experience
  • Familiarity with game development terminology
Must Have:
  • Technical support skills for game servers and client crashes
  • Knowledge of network technologies and GNU/Linux OS
  • Ability to follow processes and temporary measures
  • Availability for shifts, including nights and weekends
  • Excellent written and verbal communication
  • Strict punctuality and quick response
  • Familiarity with IT infrastructure
Perks:
  • Medical Care package
  • MyCafeteria system (Multisport card)
  • Employee Assistance Program
  • English or Polish language classes
  • Flexible working hours
  • Breakfasts, snacks, fruits, tea and coffee
  • Care bonus for health, education, safety
  • Corporate parties and team buildings

Add these skills to join the top 1% applicants for this job

communication
problem-solving
oops
quality-control
release-management
smoke-testing
linux
multiplayer

  • Proactively monitor a selection of online games and related systems required for 24/7 service
  • Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
  • Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
  • Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
  • Consult, create and maintain process documentation
  • Carry out quick patch and build deployments including post deployment smoke testing
  • Prepare accurate and timely reports with updates and summaries on events and issues

Description

  • Proactively monitor a selection of online games and related systems required for 24/7 service
  • Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
  • Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
  • Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
  • Consult, create and maintain process documentation
  • Carry out quick patch and build deployments including post deployment smoke testing
  • Prepare accurate and timely reports with updates and summaries on events and issues

Requirements

  • Technical support skills with focus on game servers and client crashes
  • Knowledge of network technologies and GNU/Linux OS
  • Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
  • Availability to work in shifts, including nights, weekends and holidays
  • Excellent written and verbal communication skills
  • Maintaining strict punctuality and quick response
  • Familiarity with common IT infrastructure and its practices

Would be a plus:

  • Monitoring/Analyst experience (assessments based on data, graphs etc.)
  • Technical support experience in an online 24/7 service industry
  • Experience working in games industry, particularly multiplayer and MMO games
  • Some familiarity with terminology and process for game development, QA and release management

Benefits

  • Medical Care package  
  • MyCafeteria system - including Multisport card and more
  • Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
  • English or Polish language classes
  • Sensibly flexible working hours  
  • Breakfasts, snacks and fruits available during the day, tea and coffee machines 
  • Additional benefits: care bonus to cover health, educational and safety needs, corporate parties and team buildings

Role Information: EN

Studio: Sperasoft

Location: Europe, Poland, Krakow

Area of Work: Game Development

Service: Create

Employment Type: Full-time, Permanent

Working Pattern: Hybrid

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