Network Operations Center Analyst

2 Weeks ago • All levels • Operations

Job Summary

Job Description

The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.
Must have:
  • Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration.
  • Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools
  • Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs
  • Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.
  • Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines.
  • Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.
  • Work closely with Tier-I counterparts to resolve and close events/incidents.
  • Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.
  • Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application.
  • Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC).
Good to have:
  • Networking and Application Certifications from an accredited Trade School or Academy
  • Cisco Certified Entry Networking Technician (CCENT)
  • Juniper Networks Certified Associate (JNCIA)
  • Cisco Certified Network Associate (CCNA)
  • ITIL v3 Foundations Certification
Perks:
  • competitive total compensation
  • flexible/remote work
  • leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture
  • diversity, equity, and inclusion among our employees

Job Details

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

Some of What You'll Do

Scope of the Role:

  • Direct Reports: This is an individual contributor role.

Key Responsibilities:

  • Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration.
  • Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools
  • Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs
  • Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.
  • Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines.
  • Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.
  • Work closely with Tier-I counterparts to resolve and close events/incidents.
  • Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.
  • Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application.
  • Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC).

Experience, Education and Certification:

  • No previous experience required.
  • Preferred Networking and Application Certifications from an accredited Trade School or Academy.
  • Preferred to have one or more of the following; Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification

Additional Requirements:

  • Use of the English language in verbal and written communications is a requirement for this position.
  • Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.
  • Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

Similar Jobs

Forescout Technologies  Inc  - Systems Engineer

Forescout Technologies Inc

Hong Kong (On-Site)
1 Month ago
Nice - Partner Operations Enablement Manager

Nice

Ra'anana, Center District, Israel (Hybrid)
2 Months ago
Funko - Sales Coordinator, CEE

Funko

London, England, United Kingdom (On-Site)
1 Month ago
Neolytix - Medical Admin Assistant/Customer Success Manager

Neolytix

Chicago, Illinois, United States (On-Site)
1 Month ago
PhonePe - Territory Sales Manager

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Months ago
ShyftLabs - People & Operations Coordinator

ShyftLabs

Toronto, Ontario, Canada (Hybrid)
1 Month ago
undefined - Senior Manager, Fleet & Bus Operations

Milan, Lombardy, Italy (On-Site)
2 Months ago
bytedance - M&L Creator Operations Specialist (Philippines E-Commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
4 Months ago
Marsh McLennan - Operations Specialist

Marsh McLennan

Tianjin, Tianjin, China (Hybrid)
1 Month ago
Attio - Support Operations Lead

Attio

London, England, United Kingdom (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Patreon - Senior Executive Assistant, GTM

Patreon

San Francisco, California, United States (Hybrid)
3 Months ago
Sperasoft - Senior 3D Props Artist

Sperasoft

Masovian Voivodeship, Poland (Hybrid)
4 Months ago
Gigamon - Senior Alliance Cloud Solutions Engineer

Gigamon

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Doola - IRS / EIN Specialist

Doola

Bengaluru, Karnataka, India (Remote)
3 Months ago
WongDoody - (XD) Experience Designer, Snr.

WongDoody

Australia (On-Site)
10 Months ago
Mozilla - Senior Software Engineer

Mozilla

Poland (Remote)
2 Months ago
Tesla - Autopilot Test Engineer

Tesla

Santa Oliva, Catalunya, Spain (On-Site)
6 Months ago
Lucky VR - Monetization Specialist

Lucky VR

Canada (Remote)
1 Month ago
bytedance - Experienced Long-term Incentive Partner

bytedance

San Jose, California, United States (On-Site)
4 Months ago
Alpha Sense - Strategic Partnerships Manager

Alpha Sense

New York, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

AiDash - Technical Project Manager

AiDash

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
CyberArk - Senior SDET

CyberArk

Hyderabad, Telangana, India (On-Site)
1 Month ago
Brillio - Principal BI Engineer

Brillio

Bengaluru, Karnataka, India (Hybrid)
10 Months ago
ISS Stoxx - ESG Ratings Analyst

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
1 Year ago
Capgemini - WLAN Tester

Capgemini

Hyderabad, Telangana, India (On-Site)
3 Months ago
adglobal 360 - Manager - E-Commerce Performance Marketing

adglobal 360

Gurugram, Haryana, India (On-Site)
3 Months ago
Accenture - Record to Report Ops Senior Analyst

Accenture

Jaipur, Rajasthan, India (On-Site)
3 Months ago
Applied materials  - Technical Lead Engineer

Applied materials

Bengaluru, Karnataka, India (On-Site)
3 Months ago
warner bros games - Staff Software Engineer - Database Engineer with Aurora Postgres

warner bros games

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Enphase Energy - Engineer - Customer Service

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Operations Specialist, Vehicle Registrations

Tesla

Londerzeel, Flanders, Belgium (On-Site)
6 Months ago
ARENANET - Publishing Operations Specialist

ARENANET

Bellevue, Washington, United States (Hybrid)
1 Month ago
Scientific Games - Machine Operator III

Scientific Games

Alpharetta, Georgia, United States (On-Site)
1 Month ago
fluence - Operations Manager, Battery Manufacturing

fluence

Smyrna, Tennessee, United States (On-Site)
7 Months ago
SimpliSafe - People Operations Specialist

SimpliSafe

Boston, Massachusetts, United States (Hybrid)
2 Months ago
Sailpoint - Director of Data Governance and Operations

Sailpoint

Pune, Maharashtra, India (On-Site)
2 Months ago
Inkittt - VP of Operations

Inkittt

San Francisco, California, United States (Hybrid)
8 Months ago
Nintendo - Senior Inventory Receiving Coordinator - Nintendo San Francisco Store

Nintendo

San Francisco, California, United States (On-Site)
8 Months ago
Capgemini - Operations

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Square - Revenue Operations Senior Analyst

Square

Brazil (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

Bengaluru, Karnataka, India (On-Site)

Tampa, Florida, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Tampa, Florida, United States (On-Site)

San José Province, Costa Rica (Remote)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

United States (Remote)

San José Province, Costa Rica (On-Site)

Bengaluru, Karnataka, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Syniverse

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug