Network Operations Center – Level 2 Support Engineer

undefined ago • 2 Years + • Level Design

Job Summary

Job Description

Moonspin is seeking a NOC Level 2 Support Engineer for their Cape Town office, focusing on monitoring, diagnosing, troubleshooting, tracking, and documenting multiple environments and customer interactions. The role requires strong communication, adaptability, and flexibility, working independently and in shifts for 24/7 coverage. Responsibilities include proactive monitoring, incident resolution, escalation, root cause analysis, documentation, process improvement, and tooling development.
Must have:
  • Monitor Dashboards of key metrics, proactively detecting any possible incidents before they occur.
  • Proactive monitoring of Slack channels for issues raised both internally and externally.
  • Investigate, diagnose, troubleshoot, and resolve incidents where possible.
  • Escalate incidents that require additional expertise with SRE, DBA’s, Dev Support, etc, and work with them until the incident is resolved.
  • Working with Incident managers and other teams in war rooms for P1/2 issues to restore operations as quickly as possible.
  • Be involved in the root cause analysis of incidents and help with incident reports.
  • Adding and updating documentation for runbooks used to help troubleshoot and resolve incidents and share knowledge with the rest of the team.
  • Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.
  • Helping and guiding the development of tooling used to troubleshoot and resolve issues to make NOC work more effectively.
  • Develop key dashboards for transparency of reporting uptime and other metrics as identified.
Good to have:
  • Experience with Datadog Monitoring and Incident Management
  • Experience maintaining continuous integration and delivery pipelines with tools such as Jenkins and CircleCI
  • Scripting/programming knowledge of at least Unix shell scripting
  • Background in Windows Administration
  • Experience with Postgres
  • Experience with Kubernetes

Job Details

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of the Role

We are seeking a NOC Level 2 Support Engineer to work in our Cape Town office, who can apply their technical skills in a fast-paced and complex environment. The Level 2 NOC Engineer’s duties will include monitoring, diagnosing, troubleshooting, tracking, and documenting the multiple environments and day-to-day customer support and interactions.

Strong communication skills are a particularly important requirement for this role. NOC Level 2 Support Engineers should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The successful candidate will be able to work independently and within groups working in shifts to cover 24/7 coverage.

Responsibilities:

  • Monitor Dashboards of key metrics, proactively detecting any possible incidents before they occur.
  • Proactive monitoring of Slack channels for issues raised both internally and externally.
  • Investigate, diagnose, troubleshoot, and resolve incidents where possible.
  • Escalate incidents that require additional expertise with SRE, DBA’s, Dev Support, etc, and work with them until the incident is resolved.
  • Working with Incident managers and other teams in war rooms for P1/2 issues to restore operations as quickly as possible.
  • Be involved in the root cause analysis of incidents and help with incident reports.
  • Adding and updating documentation for runbooks used to help troubleshoot and resolve incidents and share knowledge with the rest of the team.
  • Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.
  • Helping and guiding the development of tooling used to troubleshoot and resolve issues to make NOC work more effectively.
  • Develop key dashboards for transparency of reporting uptime and other metrics as identified.

Requirements:

  • A minimum of 2 years’ experience working in a NOC team offering 24/7 critical support.
  • Excellent troubleshooting and creative problem-solving abilities.
  • Background in Linux administration.
  • Good networking understanding (TCP/IP, DNS, routing, firewalls, etc.).
  • Good understanding of technologies such as Apache, Nginx, Databases, DNS servers, etc.
  • Experience with supporting Cloud-based applications – we use Amazon Web Services (AWS).
  • Experience in using monitoring systems and investigating issues at a log level – we use Datadog.
  • Experience coordinating and collaborating with multiple teams such as Helpdesk & SRE.
  • Excellent communication and interpersonal skills.
  • Ability to offer flexibility during peak times and critical projects for changing shift patterns.
  • Experience in creating technical documentation and reports.
  • Readiness to offer training to colleagues when needed.

Advantageous:

  • Experience with Datadog Monitoring and Incident Management is a plus.
  • Experience maintaining continuous integration and delivery pipelines with tools such as Jenkins and CircleCI.
  • Scripting/programming knowledge of at least Unix shell scripting.
  • Background in Windows Administration.
  • Experience with Postgres.
  • Experience with Kubernetes.

Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Similar Jobs

bytedance - HR Operations Specialist (Third-Party Contractor)

bytedance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
ISS Stoxx - Primary Market Research - Lead

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
3 Months ago
beghou consulting - Associate Manager – Onboarding & Talent Development

beghou consulting

Pune, Maharashtra, India (Hybrid)
3 Months ago
Epic Games - Senior DevOps Programmer

Epic Games

Vancouver, British Columbia, Canada (On-Site)
3 Months ago
Tencent - Principal Cloud Solution Architect

Tencent

California, United States (On-Site)
4 Months ago
Redhorse Corp - Senior-Level Data Engineer

Redhorse Corp

Falls Church, Virginia, United States (On-Site)
7 Months ago
Ubisoft - Level Designer

Ubisoft

Toronto, Ontario, Canada (Hybrid)
2 Months ago
Apple - CAD Gate-level 3DIC EM/IR Engineer

Apple

Austin, Texas, United States (On-Site)
3 Months ago
Ubisoft - The Division Resurgence – Lead Level & Quest Designer (W/M/NB)

Ubisoft

Saint-Mandé, Île-de-France, France (On-Site)
6 Months ago
Techland - Level Designer

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Kaedim - Software Engineer

Kaedim

Singapore (On-Site)
1 Year ago
Epic Games - Senior Gameplay Systems Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
6 Months ago
Snlo studios - Oracle Database Administrator

Snlo studios

Timișoara, Timiș, Romania (Hybrid)
3 Months ago
Blazing Griffin - Producer (Games)

Blazing Griffin

Glasgow, Scotland, United Kingdom (Hybrid)
8 Months ago
Qualcomm - Graphics Compiler Test Engineer

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Months ago
Daxko - Atlassian Administrator

Daxko

Noida, Uttar Pradesh, India (Hybrid)
3 Months ago
Catface - E-commerce Operations Manager

Catface

Austin, Texas, United States (On-Site)
1 Month ago
ansira - Bilingual Specialist

ansira

Pune, Maharashtra, India (Hybrid)
1 Month ago
JDA - Senior Technical Architect

JDA

Bengaluru, Karnataka, India (On-Site)
2 Months ago
2K - Senior Gameplay Systems Engineer

2K

Burnaby, British Columbia, Canada (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Cape Town, Western Cape, South Africa

PwC - Senior Bookkeeper Consultant

PwC

EMalahleni, Mpumalanga, South Africa (On-Site)
2 Months ago
Lulalend - Banking Operations Manager

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
1 Month ago
Token Metrics - Crypto Investment Analyst (Remote)

Token Metrics

Cape Town, Western Cape, South Africa (Remote)
9 Months ago
Nagarro - Senior Engineer, BI Reporting

Nagarro

South Africa (On-Site)
9 Months ago
Sporty - ZA Risk, Payments and Operations Senior Associate

Sporty

South Africa (Remote)
6 Months ago
Nagarro - Senior Engineer, Mobile iOS

Nagarro

South Africa (On-Site)
9 Months ago
Token Metrics - Crypto Investment Analyst Intern (Remote)

Token Metrics

Cape Town, Western Cape, South Africa (Remote)
9 Months ago
Lulalend - CX Front Office Team Lead

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
2 Months ago
Nagarro - Senior Engineer, Frontend Angular2x

Nagarro

South Africa (On-Site)
9 Months ago
Deloitte - Cloud Engineer

Deloitte

Johannesburg, Gauteng, South Africa (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Level Design Jobs

Epoch Games - Unreal Engine Level Designer

Epoch Games

Winston-Salem, North Carolina, United States (Remote)
1 Year ago
Nahc.io - Software Engineer (Low-Level Programming)

Nahc.io

Hong Kong (On-Site)
2 Months ago
Amanotes - Senior Level Designer (New Games - Hybrid Casual Games)

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
6 Months ago
HoYoverse - Level Designer - Fresh Grad

HoYoverse

Singapore, Singapore (On-Site)
3 Months ago
Assystems - Mid level Architect

Assystems

Mumbai, Maharashtra, India (On-Site)
9 Months ago
Old Skull Games - Lead Level Designer

Old Skull Games

Villeurbanne, Auvergne-Rhône-Alpes, France (On-Site)
3 Months ago
Airlab Inc  - LEVEL DESIGNER

Airlab Inc

Montreal, Quebec, Canada (On-Site)
1 Year ago
Owlcat Games - Level Designer

Owlcat Games

Nicosia, Nicosia, Cyprus (Hybrid)
5 Months ago
Assystems - Middle Level - Port Structural Engineer

Assystems

Chennai, Tamil Nadu, India (On-Site)
9 Months ago
Ubisoft - Senior Level Designer

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Cape Town, Western Cape, South Africa (Remote)

United Kingdom (Remote)

Cape Town, Western Cape, South Africa (Hybrid)

Cape Town, Western Cape, South Africa (Hybrid)

Cape Town, Western Cape, South Africa (Hybrid)

View All Jobs

Get notified when new jobs are added by White Hat Gaming

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug