Network Operations Specialist/Engineer
Job Summary
Job Description
As a Network Operations Specialist/Engineer, you will be responsible for the day-to-day monitoring, troubleshooting, and management of an organization’s network infrastructure. Your role is crucial in ensuring the availability, performance, and security of network services and applications. Key responsibilities include network monitoring using tools to proactively identify and resolve issues; incident management, troubleshooting, and providing solutions to minimize downtime; maintaining accurate records of network configurations, incidents, changes, and performance metrics; collaborating with IT support, system administrators, and other departments; assisting in developing and implementing disaster recovery plans; and providing regular performance reports. The NOC operates 24x7, requiring flexibility in shift work and potential after-hours support for changes or incident resolution. Remote work may be possible, but on-site support is needed.
Must have:
- Network monitoring and troubleshooting
- Incident management and resolution
- Experience with network hardware & protocols
- Documentation and reporting
- Collaboration with IT teams
Good to have:
- SolarWinds, Nagios, or PRTG experience
- Knowledge of network security best practices
9 skills required
Job Details
Job Title: Network Operations Specialist/Engineer
Job Overview:
As a Network Operations Specialist, you will be responsible for the day-to-day monitoring, troubleshooting, and management of an organization’s network infrastructure. Your role will be crucial in ensuring the availability, performance, and security of the network services, and applications.
As an Incident Manager, facilitate technical restoration efforts and communications to achieve service level objectives.
Key Responsibilities:
Network Monitoring: Continuously monitor the network to ensure uptime and performance, using network monitoring tools to identify and resolve issues proactively.
Incident Management: Respond to service-related incidents, troubleshoot issues, and provide solutions to minimize downtime.
Documentation: Maintain accurate records of network configurations, incidents, changes, and performance metrics.
Collaboration: Work closely with the IT support team, system administrators, and other departments to ensure network alignment with organizational goals.
Disaster Recovery: Assist in developing and implementing network disaster recovery plans and business continuity strategies.
Reporting: Provide regular reports on network performance, incidents, and improvements.
Skills and Qualifications:
Technical Skills: Experience with network hardware (routers, switches, firewalls, etc.), operating systems (Linux, Windows Server), and network protocols (TCP/IP, DNS, DHCP, etc.).
Network Monitoring Tools: Familiarity with tools like SolarWinds, Nagios or PRTG for real-time network monitoring.
Security Awareness: Knowledge of network security best practices, including VPNs, firewalls, and intrusion detection systems (IDS).
Troubleshooting: Strong problem-solving skills to identify and resolve network-related issues quickly and efficiently.
Communication Skills: Ability to clearly document and communicate technical information to non-technical stakeholders.
Work Environment:
The NOC is 24x7 365 operations, shift may vary due to coverage, projects and other factors.
This role may require working outside of regular scheduled hours to support after-hours network changes or incident resolution.
Remote work may be possible, but candidates should be available for on-site support as needed.
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