NOC Analyst

Position Title: NOC Analyst

Studio/Department: Technical Operations - NOC

Employee Type: Full Time, Regular

Location:San Diego, CA / Remote (Daybreak Approved Remote Locations (CA, WA, TX, NY))

Salary Range: $50,000 - $60,000, pay may vary on location.

ABOUT OUR STUDIO

Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, developer of the awared-winning MMOFPS PlanetSide 2.

The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator) are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community.

Find out more about our studio at www.daybreakgames.com.

Overview

The NOC Analyst is responsible for the monitoring, support, and troubleshooting of hardware and network components. They participate in implementation and on-going support of technologies used within the Daybreak framework in the Technical Operations department.

• Monitoring a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, physical servers, game servers, storage, backup, operating systems, and core applications.
• Recognizing, identifying, and prioritizing incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Providing timely responses to all incidents, outages, and performance alerts.
• Communicating with third-party service providers and notifying customers of issues, outages, and remediation status.
• Categorizing issues for escalation to appropriate technical teams.
• Collaborate with the Technical Operations team to support the organization's hundreds of users and 8 live gaming products across 5 global datacenters.
• Creating and maintaining procedural documentation and monitoring alerts based upon requirements defined by development teams and Technical Operations groups.
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.). Minor systems administration.
• Building, configuring, and installing servers.
• Remote management and configuration of server hardware.
• Replace malfunctioning or underperforming hardware.
• Conduct periodic visits to datacenters for maintenance, upgrades, and troubleshooting.

Required Skills and Experience:

• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft/Linux operating systems and Cisco, Dell, Juniper, and Palo Alto network devices.
• Knowledge of Dell server hardware
• Excellent technical troubleshooting skills.
• Strong communication and teamwork skills.
• Ability to travel up to 20%.

Preferred Qualifications:

• B.S. in Computer Science, Information Technology, or a closely related field of study preferred.
• A+ Certification.
• Previous NOC experience.
• Minimum of 2 years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment.
• Ability to work on-call.

• Excellent written, verbal, and interpersonal skills.
• Strong communication skills; with the ability to communicate clearly with customers and technical personnel in high-stress situations.
• Ability to manage time, resource, and priorities.

• This is primarily a work-from-home (WFH) position, but the candidate must be local to the San Diego or Austin studios.

• Travel to the home studio, remote studios, and datacenters as required by projects and operational needs.

• Opportunities for career advancement within the Technical Operations group.
• Access to professional development resources and industry certifications.

ABOUT OUR COMPANY

Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at www.daybreakgames.com.

Be Aware of Fraudulent Recruiting Activities
Daybreak Game Company will never ask applicants for social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company’s People & Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious.

**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**