OM & Billing Analyst II - Japanese Speaker
3 Weeks ago • 3 Years +
Job Description
NCR VOYIX is seeking an Order Management & Billing Analyst II with Japanese language expertise for its Bangalore office. This role involves managing service contracts, equipment databases, and the invoicing process, ensuring compliance with NCR Voyix guidelines. The analyst will coordinate order processing, supervise customer advocate teams, and act as a key interface for service sales and customers regarding service agreements and maintenance billing. The position requires strong problem-solving and communication skills.
Good To Have:
- Outsourced exposure or experience preferred
- Global/Multi-Country experience strongly preferred
- Analytical skills
Must Have:
- Coordination of order processing and billing activities for Order Management contracts
- Supervision and daily task management of Customer Advocate Team
- Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
- Maintaining of equipment database and processing, updating movements, additions and cancellations
- Invoicing that covers invoice preferences and validation of revenue recognition criteria
- Adhering to the procedures in compliance with NCR Voyix policies
- Reconciliation and reporting that covers monthly verification of revenue data
- Archiving and record retention in accordance with NCR Voyix policies
- Providing internal and external audit support
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
- Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company
- Ability to Work collaboratively with other team members
- Strong problem solving and customer service skills
- Ability to communicate well with all involved parties
- Dedication, strong sense of accountability, high sense of urgency
- Passion for delivering excellent service and problem solving
- English and Japanese speaking proficiency
- JLPT certification (N1 to N3)
Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing.
Responsible for the following major activities:
- Coordination of order processing and billing activities for Order Management contracts
- Supervision and daily task management of Customer Advocate Team that oversees the following areas:
- Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
- Maintaining of equipment database and processing, updating movements, additions and cancellations
- Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system
- Adhering to the procedures in compliance with NCR Voyix policies
- Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results
- Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices
- Providing internal and external audit support as requested
Qualifications:
Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Experience: Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company.
Basic Qualifications
- Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
- Strong problem solving and customer service skills
- Ability to communicate well with all involved parties on different level of the process
- Dedication
- Strong sense of accountability
- High sense of urgency
- Must possess a passion for delivering excellent service and problem solving
- Language: English, Japanese speaking Must.
- JLPT certification is mandate (N1 to N3)
Preferred Qualifications
- Outsourced exposure or experience preferred
- Global/Multi-Country experience strongly preferred
- Analytical skills
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