Omen Gaming and premium support agent

4 Months ago • 8 Years + • Administrative • $60,200 PA - $89,100 PA

Job Summary

Job Description

This role requires a strong understanding of hardware and software, excellent communication skills, and a proven ability to resolve complex technical issues. You'll be responsible for providing technical support to customers, resolving intricate problems, and guiding them proactively. A minimum of 8 years of related experience is required.
Must have:
  • Active Directory
  • Technical Support
  • Computer Hardware
  • Desktop Support
Good to have:
  • Agile Methodology
  • Microsoft Azure
  • Linux
  • Windows Servers
Perks:
  • Health Insurance
  • Parental Leave

Job Details

Omen Gaming and premium support agent

Description -

Job Summary
• This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance.

Responsibilities
• Addresses complex customer issues independently, ensuring adherence to established protocols.
• Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems.
• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support.
• Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.
• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.
• Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.
• Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes.
• Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement.
• Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations.
• Analyzes tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organizational performance.

Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 8+ years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Active Directory
• Agile Methodology
• Automation
• Computer Hardware
• Computer Science
• Desktop Support
• Help Desk Support
• Information Technology Infrastructure Library
• Issue Tracking
• IT Service Management
• Linux
• Microsoft Azure
• Microsoft Office 365
• Microsoft Windows 10
• Operating Systems
• Peripheral Devices
• Scripting
• ServiceNow
• Technical Support
• Windows Servers

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple departments and leads large, cross-division functional teams or projects.

Complexity
• Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this position is $28 to $42 per hour (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

The base pay range for this role is $60 200 to $89 100 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Long term/short term disability insurance

  • Employee assistance program

  • Flexible spending account

  • Life insurance

  • Generous time off policies, including; 

    • 4-12 weeks fully paid parental leave based on tenure

    • 13 paid holidays

    • 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Similar Jobs

CAE - Manager of Technical Services

CAE

Dallas, Texas, United States (On-Site)
4 Months ago
BlackRock - CASS Governance & Oversight, Analyst/Associate

BlackRock

Mumbai, Maharashtra, India (Hybrid)
5 Months ago
CAE - Synthetic Flight Instructors

CAE

Burgess Hill, England, United Kingdom (On-Site)
4 Months ago
NinjaVan - Customer Service Agent (Inbound)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
4 Months ago
The Walt Disney Company - Digital Product Coordinator (1-year contract)

The Walt Disney Company

Hong Kong (On-Site)
3 Months ago
Next Level Business Services - Informatica Architect

Next Level Business Services

Hightstown, New Jersey, United States (On-Site)
4 Months ago
Playrix - Automation Support Engineer

Playrix

Ukraine (Remote)
4 Months ago
undefined - Senior Salesforce Administrator

United States (Remote)
4 Months ago
Evolution - HR Administration Specialist

Evolution

Yerevan, Yerevan, Armenia (On-Site)
4 Months ago
Trend Micro - Identity and Messaging Engineer (Strong proficiency in PowerShell)

Trend Micro

Taipei City, Taiwan (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CAE - Simulator Technician

CAE

Sepang, Selangor, Malaysia (On-Site)
5 Months ago
Aristocrat Gaming - Senior Technical Project Manager, Global Engineering

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
5 Months ago
The Walt Disney Company - Quality Assurance Analyst, Consumer Products

The Walt Disney Company

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
3 Months ago
NinjaVan - Senior Associate I, Sales销售高级专员(华东)

NinjaVan

Xiamen, Fujian, China (On-Site)
4 Months ago
Warner Bros. Games - Stage - Business Development Produits Dérivés

Warner Bros. Games

Neuilly-sur-Seine, Île-de-France, France (On-Site)
3 Months ago
Aristocrat Gaming - Sr Engineer II

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
4 Months ago
undefined - Regional Sales Manager, Thailand

Thailand (On-Site)
4 Months ago
Passion Gaming - HR - Business Partner

Passion Gaming

Panchkula, Haryana, India (On-Site)
6 Months ago
Xsolla - Project Manager/Operations Manager - Experiential Marketing

Xsolla

Berlin, Berlin, Germany (Hybrid)
4 Months ago
Fluence - IT Category Manager – Indirect Procurement

Fluence

Arlington, Virginia, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Rio Rancho, New Mexico, United States

SSC Technologies - Manager - Hedge Fund/ Private Equity Fund Accounting

SSC Technologies

Los Angeles, California, United States (Hybrid)
5 Months ago
forescout - Technical Support Engineer

forescout

Dallas, Texas, United States (On-Site)
4 Months ago
Meta - Recruiter (Short-Term Position)

Meta

San Francisco, California, United States (On-Site)
3 Months ago
Extreme Network - Director, Data Governance, Enterprise Data and Analytics

Extreme Network

North Carolina, United States (Remote)
4 Months ago
Fluence - Lead Engineer - Battery Module

Fluence

Houston, Texas, United States (Hybrid)
4 Months ago
Google - Head of Engineering, YouTube Playables, Gaming

Google

San Bruno, California, United States (On-Site)
3 Months ago
Intel Corporation - Silicon Hardware Engineering - Intern, Graduate

Intel Corporation

Folsom, California, United States (On-Site)
3 Months ago
Attentive - Partner Development Manager

Attentive

United States (Remote)
4 Months ago
scaleai - Business Development Manager

scaleai

San Francisco, California, United States (On-Site)
4 Months ago
Netflix - Manager, Client Security Integrations

Netflix

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

PwC - Administrator - ASR R&Q Independence Office

PwC

Singapore (On-Site)
4 Months ago
NinjaVan - Internship - Office Management

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
4 Months ago
ION - Microsoft System Engineer, Italy

ION

Italy (Hybrid)
4 Months ago
Extreme Network - Cloud Database Administrator (9466)

Extreme Network

Toronto, Ontario, Canada (Hybrid)
4 Months ago
Dream Games - Executive Assistant

Dream Games

London, England, United Kingdom (On-Site)
4 Months ago
Gaming Innovation Group  - Database Engineer (MySql)

Gaming Innovation Group

Community Of Madrid, Spain (Hybrid)
3 Months ago
HP - Customer experience Analyst

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
4 Months ago
Highspot - Salesforce Developer

Highspot

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Rocket - IT Asset and Renewals Management Specialist

Rocket

Pune, Maharashtra, India (On-Site)
5 Years ago
Visa - Staff Database Engineer – Cardinal Commerce

Visa

Austin, Texas, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.

Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.

We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.

Barueri, São Paulo, Brazil (On-Site)

Virginia, United States (Remote)

Baden-Württemberg, Germany (On-Site)

Singapore, Singapore (On-Site)

Colorado, United States (On-Site)

Penang, Malaysia (On-Site)

View All Jobs

Get notified when new jobs are added by HP

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug