Onboarding Engineer
Job Summary
Job Description
As an Onboarding Engineer, you will be responsible for the successful implementation of CleverTap's Mobile and Web Application SDKs and the smooth onboarding of new customers to CleverTap's UI, enabling them to achieve their business goals. You will work directly with technical stakeholders and development teams, guiding them on SDK and API integration. Your role involves ensuring timely onboarding by successfully implementing the CleverTap Platform, focusing on reducing "Time to Value" (TTV). You will collaborate with Customer Success Managers and work independently to build relationships, educate, and train customers' business users, developers, and other technical stakeholders through the implementation process, campaign creation, and successful "Go Live". You will act as a product consultant, helping define technical solutions and requirements, providing techno-functional knowledge, troubleshooting, conducting technical audits, and ensuring adherence to CleverTap guidelines, quality, performance, and data sanity. Additionally, you will participate in technical discussions, identify use cases and product enhancements, and provide feedback to internal teams. You will also document technical requirements, create content, estimate schedules, and enable customers to create and sign off on campaigns, while maintaining customer satisfaction through technical support and troubleshooting.
Must have:
- Hands-on experience with Mobile App Development (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
- Ability to translate and troubleshoot various Scripting Languages
- Familiarity or experience integrating SDKs
- Technical Problem Solving
- Understanding of Software Design and Deployment, Database concepts
- Understanding of Project Management methods & tools
- Experience Presenting in Spanish and English
- Bachelor's Degree in Computer Science or related fields
Good to have:
- 2-3 Years experience of “Onboarding” SaaS customers is desirable
- 4+ Years of experience in a customer facing role involving SaaS Product Implementation
- 2+ Year experience in Mobile App Development
- Technical Support Experience
Perks:
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
- Work, performance and results are real sources of happiness
- Fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- Passionate about experience technology and its impact on enabling growth
- Having fun along the way!
5 skills required
Job Details
About the Role:
As an Onboarding Engineer you will be responsible for ensuring the successful Implementation
of CleverTap’s Mobile and Web Application SDK’s, smooth onboarding of new customers to
CleverTap’s UI allowing our customer to realize their Business Goals and Use Cases.
What will you do:
- Work Directly with Technical Stakeholders and Development Teams guiding them on their
successful integration of CleverTap SDK’s and API’s
- Ensure smooth and timely onboarding of tour clients to CleverTap by successful
implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
- Work closely with the designated Customer Success Manager from CleverTap, and at times
work in individual capacity, to build relationships, educate, guide and train the customers
Business Users, Developers and other technical stakeholders through the implementation
process, campaign creation and successful "Go Live"
- Act as a product consultant to your customers: Help define technical solutions and
requirements to implement customers business use cases, assist with techno-functional
knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
- Participate in technical discussions with the customer to identify use cases, technical
enhancements required in the CleverTap product and provide actionable inputs to the internal
teams (CS, Product, Engineering, etc.)
- Document technical requirements, create content, estimate schedules and timelines,
goals/metrics, and customer objective key results and outcomes
- Enable, create and sign off campaigns with customers
- Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues
What are we looking for?
Must Have:
- Hands On experience with Mobile App Development (Android, iOS, Hybrid), Web
Technologies, APIs & Integration Techniques
- Ability to translate and troubleshoot various Scripting Languages
- Familiarity or experience Integrating SDK’s
- Technical Problem Solving
- Understanding of Software Design and Deployment, Database concepts
- Understanding of Project Management methods & tools.
- Experience Presenting in Spanish and English
-Bachelor's Degree in Computer Science or related fields
Good to Have:
- 2-3 Years experience of “Onboarding” SaaS customers is desirable.
- 4+ Years of experience in a customer facing role involving SaaS Product Implementation
- 2+ Year experience in Mobile App Development
- Technical Support Experience
Measures of Success:
- Successful Go-Live
- Time to Value (TTV)
- Customer Satisfaction Score
- Product Adoption (Breadth/ Depth)
Who will you report to: Senior Director - Customer Onboarding
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator
- hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About CleverTap
CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is Clever.ai, driving the next wave of AI-powered engagement. With Clever.ai, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. Join us in shaping the future of engagement.
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