Onboarding Specialist (Urdu speaker)

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

As an Onboarding Specialist at Axi, you will be instrumental in facilitating our clients’ seamless onboarding journey. Your meticulous adherence to compliance and unwavering commitment to exceptional service will strengthen our esteemed market position, defining a new level of excellence in client onboarding. Your role goes beyond mere compliance; it's about creating a lasting impression, demonstrating our deep understanding of our clients.

In line with our Axi CX mission, your role is not just about onboarding clients, but also about establishing Axi convincingly in the hearts and minds of our clients. We aim to excel at providing the impression that we know our clients just as well as they know themselves. This is the essence of the Axi experience, and as an Onboarding Specialist, you are a key player in delivering this experience. Your work will help to ensure that every interaction a client has with Axi reinforces this mission, from their first contact with us through their entire journey as an Axi client. Your role is crucial in making this mission a reality.

Your EDGE assignment/You will:

• Responsible for executing Know Your Customer (KYC) processes and continuous due diligence in compliance with multiple regulatory standards for both potential and current client and partner accounts.
• Analyse and investigate alerts that are generated using standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements.
• Promote a high degree of global onboarding knowledge and compliance standards with a client-focused mindset.
• Identify, record and resolve/escalate suspicious findings following well-established escalation and reporting obligations.
• Maintain user confidence and protects operations by keeping information confidential. 
• Comply with all policies, guidelines, and procedures, and actively participate in training to stay abreast of the evolving competitive and regulatory environment. 
• Work collaboratively & cohesively with key stakeholders to identify, action and develop due diligence processes that contribute to operational efficiency and personalized client experience. 
• Proactively participate in assigned projects that promote client value, operational efficiency, and innovation.
• Oversee the creation and management of trading and rebate accounts.
• Stay up to date on the latest industry trends and technologies related to onboarding processes and share insights and recommendations with the broader team. 
• Provide direct assistance to clients and partners for any concerns related to onboarding.
• Strive to meet and exceed Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis.

Are you the one?

• Minimum of 2 years' experience as a KYC/Onboarding Specialist, preferably in the financial services industry, particularly Forex, CFDs, or other leveraged products. 
• Proven ability to manage intricate onboarding processes in compliance with regulations. 
• Extensive knowledge about KYC, AML, and relevant compliance legislations. 
• Fluency in English and Urdu (both verbal and written) is required to communicate effectively with Urdu-speaking clients
  
• Detail-oriented with strong multitasking and prioritization abilities. 
• Effective problem-solving skills and ability to perform under pressure. 
• Familiarity with CRM systems and proficiency in MS Office and related software. 
• Proficient in digital technologies with the ability to adapt and stay current with market technology trends, including AI and other tools pertinent to Onboarding tasks.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (30 minutes)
• Language Proficiency Interview (30 minutes)
• Hiring Manager Interview (1 hour)
  
  

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.