Onsite Support Engineer

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

As an End User Computing (EUC) Support Engineer based full time in our Cape Town office, you will be working as part of a global EUC team providing excellent IT support and customer service to our mobile app development teams,  office and remote employees.  

Located in Cape Town office, you will be visible and responsible for resolving IT support incidents and requests logged via our ticketing system and will need to proactively assist with “walk-in” requests from local end users and provide solutions to ad-hoc IT requirements.  

This includes, but is not limited to:  Supporting a primarily MacOS based environment: Installing, maintaining, diagnosing, and upgrading all laptop/desktop, mobile phone & tablet equipment, installing software, resolving configuration errors and issues as well as proactively monitoring and supporting local meeting room audio visual equipment.    
 
You will also be responsible for supporting devices in the on-site communication rooms, working with our Hosting and Network teams to ensure the office is fully operational.  This will involve working with 3rd party service provides, vendors and resellers. 

You will be an onsite point of contact for our central ServiceDesk teams and perform remote hand and eyes support when necessary.  

End User Computing: 

• Become a Tech Hero: Provide expert 2nd and 3rd line support (onsite and remote) for our diverse user base, ensuring seamless operations.
• Master Modern Tech: Support a wide range of devices and operating systems, including Windows, macOS, iOS, and Android, plus IP phones, printers, and meeting room AV.
•  
• Drive Project Success: Participate in exciting projects like PC replacements and software deployments, and contribute to the smooth integration of new hardware and software.
• Provide VIP Support: Deliver exceptional on-site support to executives and board members, ensuring their technology needs are met with precision and professionalism.
• Collaborate and Innovate: Work closely with offsite support teams and vendors, and contribute to knowledge base articles and process improvements.

Notes: 

• This role is 100% office based with no work from home capability. 

• Role may infrequently require early morning/evening work to support business activities with agreed additional time worked taken time off in lieu.  

• Job role involves the packaging, unboxing, installation, and manual handling of IT equipment, as well as cable installation under desks. 

• Demonstrable work experience as 1st or 2nd line support or similar role (1-2 Years) 

• Experience of working in a large Corporate Office environment using enterprise level technology. 

• Experience of using as supporting MacBook/MacOS, Windows 11, iPhones and Android devices. 

• Experience of using and supporting Microsoft Office 365 and Azure AD services. 

• Proactive Problem Identification, Investigation and Solving Skills  

• Excellent communication Skills (Verbal and Written)  

• Good Planning and Organisational Skills. Able to continually update and maintain data in various management systems and tracking lists. 

• Able to operate proactively with minimal supervision  

• Able to operate under stressful, high workload conditions  

• Able to manage Time and Priorities effectively 

#LI-Onsite #LI-MN1

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.