Onsite System Manager - DuPage County

The Onsite System Manager is an in person position dedicated to the State and Local government customer located in DuPage County, IL. The Onsite System Manager MUST reside near/within DuPage County to be available for 24/7 rotation of support 365 days of the year.

• Maintain, optimize, test, document, support complex communication systems, specifically focusing on Motorola Land Mobile Radio Products, including consoles, subscriber radios, and infrastructure. This involves daily maintenance, troubleshooting, repair, and customer training.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Serve as the main point-of-contact for support related to DuPage County's equipment.
• Handle the provisioning of communication system infrastructure.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Team with Engineering, Project Management, Customer Support, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations
• Provide weekly reports of activities and accomplishments
• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)
• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment
• Computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Security +, CompTIA or related certificate is highly desirable

Candidate Requirements

• Must have a current, valid driver’s license and no traffic violations
• Must have excellent communications skills and always present a professional image.
• Must be able to lift up to 50 lbs of equipment or test equipment.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
• Must be able to provide customer training on infrastructure and equipment.

Travel/Location

• This Chicagoland (DuPage County) based role requires the successful candidate to either reside in the area or be willing to relocate.
• Travel up to 10% for training and customer support.

Basic Requirements

• 2+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!