Operations Analyst

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products.  The Company’s operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries. 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Salary Continuance

• Work/Life Balance: Flexible Time Off

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

We are seeking a dynamic and adaptable Operations Analyst to join our Operational Change Team. This role is pivotal in driving operational excellence by supporting the implementation of process improvements, change initiatives, and continuous improvement projects across the organisation. The successful candidate will work collaboratively across multiple teams to ensure the successful adoption of change and deliver positive business outcomes.

• Assist in the delivery of change management strategies across key initiatives

• Support the completion of change impact assessments and readiness activities

• Maintain accurate and up-to-date change documentation

• Work closely with internal teams and external partners to understand change impacts

• Communicate clearly with stakeholders to ensure they understand changes and implications

• Prepare materials to support stakeholder communications

• Assist in developing clear, targeted communication materials

• Coordinate training and capability-building activities

• Support the distribution of change-related communications

• Align change activities with key project milestones and timelines

• Track change-related risks, issues, and dependencies

• Monitor change adoption and provide insights into readiness and feedback

• Contribute to leadership and governance reporting

• Assist in developing and refining change tools, templates, and frameworks

• Support the delivery of projects and improvement initiatives

• Complete other tasks as required

What You Will Bring:

• Tertiary qualification in business, commerce, operations, or a related field

• Training or certification in Lean Six Sigma, Change Management or Project Management (e.g., PRINCE2, PMP) is desirable

• 2–4 years’ experience in operations, change, or business analyst roles

• Experience in process improvement, change initiatives, or operational projects

• Comfortable working in cross-functional teams or corporate/shared services environments

• Strong analytical, problem-solving, and communication skills

• Highly organised with attention to detail and ability to manage multiple priorities

• Proficient in Microsoft Office; familiarity with JIRA, Confluence, Trello, or MS Project

• Quick to learn new systems and processes

• Adaptable and thrives in a fast-paced, change-focused environment

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.