Operations Associate

1 Month ago • 1-2 Years • Operations

Job Summary

Job Description

The Rider Supply Associate at Deliveroo plays a crucial role in ensuring rider satisfaction and motivation. Responsibilities include liaising with internal teams to manage rider numbers and types across Italy, developing strategies for improved rider retention, guiding candidates through the application process, analyzing supply pipelines to inform marketing strategies, and managing rider kit-related issues. The role also involves analyzing onboarding processes, identifying weaknesses, and supporting team targets. The ideal candidate will have 1-2 years of experience, be a native Italian speaker with B2 English, and possess Excel skills. Salesforce and/or Shopify knowledge is a plus.
Must have:
  • Liaise with internal teams
  • Develop rider retention strategies
  • Manage rider application process
  • Analyze supply pipelines
  • Manage rider kits
  • Native Italian speaker, B2 English
  • Excel skills
Good to have:
  • Salesforce/Shopify knowledge

Job Details

About the role

We’re looking for a Rider Supply Associate to join our Operations Team and help to keep our hard-working riders happy and motivated.

The Rider Supply Team is the riders’ primary contact with Deliveroo. It is in charge of giving riders the best application experience and guaranteeing the best possible riding experience with Deliveroo.

RESPONSIBILITIES

  • Liaising with the Strategy, Support and Central Supply teams to ensure you are engaging the right number and type of riders across Italy
  • Actively developing strategies for improving rider numbers and retention in key areas
  • Moving successful candidates through the application process
  • Identifying trends and gaps across Italy’s supply pipelines to help direct our rider marketing strategies
  • Perform analysis related to the onboarding process and identify process weaknesses to focus on
  • Management of all matters related to the Rider Kit, from managing replacements to troubleshooting all sorts of problems
  • Supporting the fulfillment of your team's daily and weekly targets

REQUIREMENTS

  • 1-2 years of work experience
  • Native Italian speaker
  • English B2 level 
  • Excel knowledge
  • Basic knowledge of Salesforce and/or Shopify is considered a plus

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

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About The Company

Milan, Lombardy, Italy (On-Site)

Milan, Lombardy, Italy (On-Site)

Bristol, England, United Kingdom (On-Site)

Bristol, England, United Kingdom (On-Site)

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