Operations Associate

1 Year ago • All levels • Operations • $14.72 PA - $18.4 PA

Job Summary

Job Description

Jackpocket is seeking an Operations Associate for their part-time fulfillment center role. The associate will manage and process customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. Responsibilities include updating systems with real-time order statuses, streamlining workflows, maintaining printing and scanning equipment, and supporting operational projects. The role requires a flexible schedule including weekends and holidays, experience in fast-paced environments with technological familiarity, and strong customer service and communication skills. The associate must be able to stand and walk frequently and lift up to 25 lbs.
Must have:
  • Manage and process customer lottery ticket orders and redemptions
  • Update systems with real-time customer order statuses
  • Streamline and organize workflows
  • Maintain smooth operation of printing and scanning equipment
  • Support various operational projects
  • Flexibility to work a dynamic schedule
  • Experience in fast-paced environments
  • Familiarity with common software including Microsoft Excel
  • Self-starter mentality and attention to detail
  • Ability to prioritize and tackle tasks independently
  • Exceptional customer service, communication, and time management skills
  • Physical ability to stand and walk frequently
  • Ability to lift up to 25 lbs

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate 

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. 

  • Keep our systems updated with real-time customer order statuses and tracking information.

  • Streamline and organize workflows to meet daily objectives and hit deadlines.

  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

  • Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

  • Exceptional customer service, communication, and time management skills.

  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

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About The Company

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

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