Operations Associate
Job Description
- Manage and process lottery ticket orders
- Update systems with customer order status
- Streamline and organize workflows
- Maintain printing and scanning equipment
- Support operational projects
- Flexibility to work dynamic schedule
- Experience in fast-paced environments
- Familiarity with common software (e.g., Excel)
- Self-starter mentality
- Attention to detail
- Prioritize and tackle tasks independently
- Exceptional customer service
- Communication skills
- Time management skills
- Physical ability to stand/walk frequently
- Ability to lift up to 25 lbs
What you’ll do as an Operations Associate
Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
Keep our systems updated with real-time customer order statuses and tracking information.
Streamline and organize workflows to meet daily objectives and hit deadlines.
Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
Step in to support various operational projects as they arise, contributing to the team’s overall success.
What you’ll bring
Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
Exceptional customer service, communication, and time management skills.
Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.
#LI-SA1
Join Our Team
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
