Operations Associate

1 Month ago • All levels • Operations • $29,120 PA - $39,360 PA

Job Summary

Job Description

As an Operations Associate at Jackpocket's fulfillment center, you'll manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. Responsibilities include processing orders, updating systems with real-time information, streamlining workflows, maintaining equipment, and supporting operational projects. The role requires flexibility to work a dynamic schedule, including weekends and holidays, and involves frequent standing and walking, with occasional lifting up to 25 lbs. Success depends on strong attention to detail, excellent communication, and time management skills, alongside proficiency in technology and software like Microsoft Excel. You will be crucial in shaping the future of this growing industry and enhancing customer experience.
Must have:
  • Manage customer lottery orders and redemptions
  • Maintain accurate order status updates
  • Streamline workflows and meet deadlines
  • Maintain equipment functionality
  • Support operational projects
  • Reliable attendance and flexibility
  • Fast-paced environment experience
  • Strong attention to detail
  • Excellent communication skills

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate 

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. 

  • Keep our systems updated with real-time customer order statuses and tracking information.

  • Streamline and organize workflows to meet daily objectives and hit deadlines.

  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

  • Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

  • Exceptional customer service, communication, and time management skills.

  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

The US hourly rate for this full-time position is $15.00 - $19.00, plus benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-SA1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

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About The Company

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

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