Operations Associate

5 Days ago • All levels • Operations • $30,460 PA - $38,112 PA

Job Summary

Job Description

As an Operations Associate at Jackpocket, you'll be crucial to the success of their digital lottery courier product. Responsibilities include managing and processing customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. You'll update systems with real-time order statuses, streamline workflows, maintain printing/scanning equipment, and support operational projects. The role demands flexibility to work weekends/holidays, strong attention to detail, excellent customer service, and the ability to work independently in a fast-paced environment. This position contributes to a positive customer experience and the overall success of the team within a rapidly growing industry.
Must have:
  • Manage customer orders and redemptions
  • Update systems with real-time information
  • Streamline workflows and meet deadlines
  • Maintain equipment and support projects
  • Excellent customer service and communication
  • Flexible schedule including weekends and holidays
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate 

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. 

  • Keep our systems updated with real-time customer order statuses and tracking information.

  • Streamline and organize workflows to meet daily objectives and hit deadlines.

  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

  • Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

  • Exceptional customer service, communication, and time management skills.

  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

#LI-SA1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this full-time position is 14.72 USD - 18.40 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Similar Jobs

SciPlay - Assistant Controller

SciPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Mistplay - Senior Market Insights Specialist

Mistplay

Montreal, Quebec, Canada (Hybrid)
5 Days ago
Lionsgate Games - Coordinator, International Channels

Lionsgate Games

Santa Monica, California, United States (On-Site)
2 Months ago
Nintendo - Customer Business Analyst (Sales Planning Analyst)

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
PwC - Senior Analyst, Bank Reconciliation Statement

PwC

Gurugram, Haryana, India (On-Site)
3 Weeks ago
Sphere Entertainment Co - Assistant Project Manager

Sphere Entertainment Co

United States (Remote)
1 Week ago
Netflix - APAC-Technology Systems and Operations Specialist

Netflix

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Keywords Studios (Player Support) - IT Support Team Lead

Keywords Studios (Player Support)

Quebec, Canada (On-Site)
4 Days ago
Krafton  - Lead Product Manager

Krafton

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Activision - Associate Director, Studio Strategy and Operations

Activision

Santa Monica, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Simple Viral Games - Game Designer

Simple Viral Games

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Definitive Healthcare - Senior Data Scientist

Definitive Healthcare

Bengaluru, Karnataka, India (On-Site)
4 Months ago
HP - US Payroll Customer support

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
6 Months ago
CloudHire - Inbound Support Specialist

CloudHire

Colombia (Remote)
2 Weeks ago
N-iX - Junior Financial Accountant

N-iX

Ukraine (Remote)
1 Week ago
PwC - Technology Consultant Digital Innovation - Milano [DIG]

PwC

Milan, Lombardy, Italy (On-Site)
6 Months ago
NXP - 2025 Financial Planning Analysis Intern

NXP

Bangkok, Bangkok, Thailand (On-Site)
6 Months ago
Regent Craft - Propulsion Engineering Intern

Regent Craft

North Kingstown, Rhode Island, United States (On-Site)
5 Months ago
Universal Music - Senior Coordinator, Finance

Universal Music

Los Angeles, California, United States (On-Site)
1 Week ago
Moon Active - Assistant Controller

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
5 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Ralston, Nebraska, United States

Limit Break - Blockchain Architect Engineer, Smart Contracts

Limit Break

United States (Remote)
6 Days ago
Bethesda - Senior DevOps Programmer

Bethesda

Austin, Texas, United States (On-Site)
3 Days ago
Epic Games - LiveOps Analyst

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Universal Music - Universal Music Group 2025 Summer Internship Program: UMLE/UMLA (Onsite: FL/CA)

Universal Music

Miami Beach, Florida, United States (On-Site)
2 Weeks ago
Scientific Games  - Bench Technician I

Scientific Games

Bismarck, North Dakota, United States (On-Site)
1 Month ago
King - Sales Associate Director

King

Los Angeles, California, United States (Hybrid)
6 Days ago
Illumination - Storyboard Artist Intern - Summer 2025

Illumination

Santa Monica, California, United States (Hybrid)
1 Month ago
ByteDance - Tech Lead - Applied Machine Learning Algorithm

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ION - Senior Private Credit Reporter/Deputy Editor - Debtwire North America

ION

New York, New York, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Service Network Compliance Manager

Tesla

Bakırköy, İzmir, Türkiye (On-Site)
1 Month ago
Rank group - Assistant Manager

Rank group

Morden, England, United Kingdom (On-Site)
3 Months ago
Rackspace Technology - Manager, Professional Services Delivery

Rackspace Technology

Gurugram, Haryana, India (Remote)
3 Weeks ago
Trek - Operational Manager

Trek

Wijchen, Gelderland, Netherlands (On-Site)
1 Month ago
Scopely - People Operations Specialist

Scopely

Barcelona, Catalonia, Spain (Hybrid)
3 Weeks ago
GoMotive - Senior Sourcing Analyst, Procure-to-Pay

GoMotive

United States (Remote)
2 Weeks ago
Wargaming - Tactical Sourcing Supervisor

Wargaming

Vilnius, Vilnius County, Lithuania (Hybrid)
1 Month ago
ByteDance - Service Operations Specialist- CapCut

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
Novo - Customer Support Specialist

Novo

(Remote)
2 Weeks ago
Tesla - Service Team Lead for Service, Order Preparation, and Remote Diagnostics

Tesla

Baden-Württemberg, Germany (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Ukraine (Remote)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (Remote)

Sofia, Sofia City Province, Bulgaria (On-Site)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by DraftKings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug