Operations Coordinator

4 Months ago • All levels • Operations

Job Summary

Job Description

The Operations Coordinator in Cluj-Napoca will play a crucial role in ensuring a seamless customer experience for Tesla vehicle deliveries. Responsibilities include coordinating vehicle movements, monitoring delivery schedules, managing vehicle repairs and refurbishments, and maintaining organized seating arrangements. The role also encompasses managing the rental car fleet, handling used car acceptance, inspection, preparation, shipping, and delivery. Further responsibilities include identifying team needs for processes, tools, and support, collaborating with various teams (sales, logistics, service), and supporting escalations to maintain customer satisfaction. The ideal candidate will possess strong organizational skills, cross-functional collaboration abilities, proficiency in MS Office and internal business systems, and a willingness to work flexible hours, including weekends and holidays. A valid driver's license and excellent communication skills in English and Romanian are essential.
Must have:
  • Coordinate vehicle movements and deliveries
  • Manage vehicle repairs and fleet
  • Excellent communication and collaboration
  • Proficient in MS Office and internal systems
  • Strong organizational and time management skills
  • Valid driver's license
  • Fluent in English and Romanian
Perks:
  • Career development and further education
  • Competitive salary and benefits package
  • Tesla shares or Cash Award
  • Positive working atmosphere

Job Details

What to Expect

As an Operations Coordinator you will work cross-functionally to provide an exceptional experience for our customers. You'll also plan, coordinate and track all vehicle preparation and delivery operations, effectively communicate status updates and improve operational efficiency. You offer excellent customer service and at the same time can arouse enthusiasm in the owners. This role directly supports Tesla's mission by creating a scalable delivery experience for our customers.

 

We offer

 

Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. product and sales training)

Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything

Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy

Benefits and benefits: You can expect a competitive salary and benefits package that, in addition to Tesla shares or a CashAward

Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

What You’ll Do

You will be responsible for coordinating vehicle movements, monitoring delivery schedules, coordinating vehicle repairs and refurbishments, and ensuring that seats are carefully organized and maintained

The management of the rental car fleet as well as used car acceptance, inspection, preparation, shipping and delivery are part of your area of responsibility in addition to the new car business

You will identify the team's needs for processes, tools and appropriate support (training, communication, etc.)

You will work with all employees at your location to provide our customers with an exceptional experience on the day of delivery

As an Operations Coordinator, you will be the link to other teams (sales, logistics, service) and work with them cross-functionally

An important part of your job will be supporting escalations to manage customer satisfaction

What You’ll Bring

You have the ability to build and maintain cooperative cross-functional relationships

You are technologically versed and able to work with internal business systems, MS Office and MS Excel

You enjoy working in a dynamic and fast-paced environment where it is important to multitask and set appropriate priorities

You excel in your ability to organize tasks and processes, as well as track results and performance

You are willing to support flexible working hours, even on weekends and holidays

You are in possession of a valid driver's license and show safe driving behavior

Good knowledge of English and very good knowledge of the local language, both oral and written, are an important prerequisite

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