Operations Director, Research and Insights

3 Weeks ago • 8 Years +

Job Summary

Job Description

The Operations Director, Research and Insights will be responsible for the strategic pillar of 'operational excellence' for the research organization. They will establish, promote, and implement operational strategies in collaboration with research leadership and cross-functional teams. The role involves managing reports, financial processes, resource utilization, and risk management, along with overseeing the vendor portfolio, ensuring compliance with legal and ethical standards, streamlining processes across multiple sites, and developing team resources. The director will also lead and mentor a team of research program managers and coordinators, and cultivate relationships across the company.
Must have:
  • 8+ years in Research Strategy, UX Operations, Program Management, or similar role.
  • Ability to establish and improve programs and operations.
  • Excellent verbal and written communication skills.
  • Strong program management skills to understand business and technology strategies.
Good to have:
  • Familiarity with research-focused teams, tools, and methodologies.
  • Experience in a global, enterprise-scale organization or client-facing role.
  • Ability to travel domestically and internationally.

Job Details

Qui Nous Sommes:

Fondée en 2005, 2K Games est une entreprise mondiale de jeux vidéo à rayonnement international, éditant des titres développés par certains des studios les plus influents de l’industrie. Parmi eux figurent Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, HB Studios. Notre catalogue s’enrichit continuellement grâce à une stratégie ambitieuse de développement à l’échelle mondiale, combinant la création de nouveaux studios et l’intégration de talents variés, avec pour objectif de proposer des contenus toujours plus innovants, immersifs et inspirants. 2K publie des jeux parmi les genres les plus populaires: sport, tir, d’action,stratégie ainsi que des jeux occasionnels et familial.

 

Nos équipes sont composées de personnes passionnées d'ingénieurs, de spécialistes marketing, d'artistes, d'auteurs, d'experts en science des données, de producteurs, de penseurs et d'agents du changement qui mettent leur savoir-faire au service de notre catalogue.

Celui-ci comprend plusieurs franchises de renommée mondiale telles que NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.

 

Chez 2K, nous nous engageons à créer un environnement de travail accueillant et inclusif, où chacun peut être pleinement soi-même et s’épanouir professionnellement. Nous encourageons toutes les personnes intéressées à explorer nos opportunités, même si elles ne correspondent pas parfaitement à chaque critère du poste. 

2K a son siège social à Novato, en Californie, et est une filiale à part entière de Take-Two Interactive Software, Inc. (NASDAQ : TTWO).

 

Ce que nous recherchons : 

L’équipe de recherche et analyses  de 2K est à la recherche d'une personne organisée et axée sur les processus  pour développer nos capacités en matière d'opérations de recherche et aider notre équipe à fournir des informations percutantes qui influencent les décisions liées aux produits et aux affaires.Ce rôle est essentiel pour augmenter les efforts de recherche, rationaliser les flux de travail et garantir l'efficacité et l'efficience des outils, des processus et de la communication pour une équipe distribuée à travers plusieurs sites et fuseaux horaires.

Votre Mission: 

  • Être responsable du pilier stratégique d'« excellence opérationnelle » de l'organisation de recherche.

  • Établir, promouvoir et mettre en œuvre la stratégie opérationnelle en collaboration avec les responsables de recherche et les équipes interfonctionnelles.

  • Gérer et standardiser les rapports, les processus financiers, l'utilisation des ressources et la gestion des risques avec les opérations commerciales plus larges.

  • Gérer notre portefeuille de fournisseurs, y compris l'approvisionnement, l'intégration, les contrats, la budgétisation et le suivi.

  • Diriger tous les aspects de la recherche, en veillant à la conformité avec les normes légales et éthiques, les réglementations en matière de confidentialité et les politiques de sécurité des données.

  • Simplifier les processus à travers plusieurs sites et laboratoires de recherche (par exemple, l'approvisionnement technologique et le recrutement de participants).

  • Développer et maintenir les ressources et les communications de l'équipe, y compris les tableaux de bord, les modèles, les manuels, la documentation et le matériel de formation.

  • Embaucher, diriger et encadrer une équipe de responsables de programme de recherche et de coordonnateurs de laboratoire.

  • Cultiver les relations à travers 2K et les studios de développement.

Profil recherché:

  • 8 ans d'expérience dans une fonction stratégique de recherche, opérations UX, gestion de programme, production ou une experience en opérations.

  • Une capacité démontrée à établir et améliorer des programmes et des opérations dans une organisation précédente.

  • Excellentes compétences en communication orale et écrite.

  • Solide experience dans d'application des compétences en gestion de programme afin de comprendre la stratégie commerciale et technologique, inspirer le changement, collaborer et mener les équipes au succès.

Compréhension des jeux vidéo, de l'industrie du jeu et/ou du cycle de développement AAA.

Atouts pour les candidats :

  • Etre familier avec les équipes de recherches, les outils et les méthodologies axés sur la recherche, y compris la conformité légale, le recrutement de participants et la gestion des laboratoires.

  • Expérience de travail dans une organisation mondiale à grande échelle et/ou dans un rôle face à des clients ou B2B, avec une mentalité de service à la clientèle.

  • Capacité à voyager, tant au niveau national qu'international.

 

En tant qu’employeur garantissant l’égalité des chances, nous nous engageons à fournir des aménagements raisonnables aux personnes qualifiées en situation de handicap afin de leur permettre de participer au processus de recrutement ou d’entretien, d’exercer leurs fonctions essentielles et de bénéficier des autres avantages liés à l’emploi. Veuillez nous contacter si vous avez besoin d’un aménagement raisonnable.

Veuillez noter que 2K Games et ses studios n’utilisent jamais d’applications de messagerie instantanée ni de comptes e-mail personnels pour contacter les candidats ou organiser des entretiens et lorsque vous candidatez, seul le recrutement@2k.com est utilisé.

 

Who We Are:

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios are responsible for developing 2K’s portfolio of world-class games across multiple technologies, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is growing due to our global strategic plan, building, and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers, and doers, are the professional publishing stewards of our growing library of critically acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands,The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions.

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

What We Need:

2K's Research & Insights Team is looking for a process-minded, highly organized individual to build our research operations capabilities and help our team deliver impactful insights that drive product and business decisions. This role is crucial in scaling research efforts, streamlining workflows, and ensuring the efficiency and effectiveness of tools, processes and communication for a distributed team across multiple sites and time-zones.

What you will do:

  • Be responsible for the research organization's ‘operational excellence’ strategic pillar
  • Establish, socialize and implement operations strategy in collaboration with research leadership and cross-functional teams
  • Own and standardize reporting, financial processes, resource utilization and risk management in alignment with broader business operations
  • Manage our vendor portfolio including procurement, onboarding, contracts, budgeting and tracking
  • Lead all aspects of research governance, ensuring compliance with legal and ethical standards, privacy regulations, and data security policies.
  • Streamline processes across multiple locations and research lab sites (e.g. tech procurement & participant recruitment)
  • Develop and maintain team resources and communications, including dashboards, templates, playbooks, documentation, and training materials.
  • Hire, lead and mentor a small team of research program managers & lab coordinators
  • Cultivate cross-functional relationships across 2K publishing and development studios

Who We Think Will Be A Great Fit:

  • 8+ years experience in a Research Strategy, UX Operations, Program Management, Production, or other Operations Role
  • A demonstrated ability to establish and improve programs and operations in a previous organization
  • Outstanding verbal and written communication skills
  • Strong track record of applying program management skills to understand business strategy and technology, inspire change, collaborate, and bring teams to success
  • Understanding of videogames, the game industry and/or the AAA development lifecycle

Preference for candidates with:

  • Familiarity with research-focused teams, tools and methodologies including legal compliance, participant recruitment and lab management
  • Experience working in a global, enterprise-scale organization and/or in a client-facing or B2B role, with a customer service mentality
  • Ability to travel, both domestically and internationally

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.





Similar Jobs

Trek - Mechanical CAD Designer

Trek

Taichung City, Taiwan (On-Site)
2 Months ago
INTEL - Rel Stress Device Engineer / Ops Lead

INTEL

Kulim, Kedah, Malaysia (On-Site)
2 Weeks ago
Vimeo - Support Specialist II

Vimeo

(Remote)
1 Week ago
London stock Exchange - Incident Response Specialist

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
2 Weeks ago
SEGA - Senior/Principal Graphics Programmer

SEGA

England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Algorithm Engineer Intern (Multimedia Lab - Video Processing and Enhancement)

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Unity - Senior Product Manager, Customer Success

Unity

Brighton And Hove, England, United Kingdom (On-Site)
2 Weeks ago
Reddit - Senior Software Engineer, Deployment

Reddit

(Remote)
2 Weeks ago
N-iX - Middle Atlassian Engineer

N-iX

(Remote)
1 Month ago
 Vizrt - Marketing & Events Coordinator

Vizrt

England, United Kingdom (Hybrid)
1 Month ago
Netflix - Software Engineer 4 - TV & Web Player Platform

Netflix

United States (Remote)
1 Month ago
Keywords Studios - Player Engagement - Senior Operations Manager (Manila and Bacolod)

Keywords Studios

Pasig, Metro Manila, Philippines (Hybrid)
1 Month ago
InnoPhase IoT - Principal Engineer, Embedded Software

InnoPhase IoT

San Jose, California, United States (On-Site)
3 Weeks ago
PwC - Accountant

PwC

Qormi, Malta (On-Site)
7 Months ago
Meesho - Associate Category - LnB

Meesho

Bengaluru, Karnataka, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Québec, Montréal, Canada

Artists Animation Studio - Technical Lead / Support Technician

Artists Animation Studio

Kelowna, British Columbia, Canada (Hybrid)
10 Months ago
Ubisoft - Senior Gameplay Animator

Ubisoft

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Ubisoft - Technical Animation Director

Ubisoft

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Google - Measurement Lead, Large Customer Sales

Google

Toronto, Ontario, Canada (On-Site)
3 Weeks ago
Super - Staff Software Engineer - Full-Stack

Super

Canada (Remote)
1 Month ago
Barracuda Networks  Inc  - Partner Development Manager

Barracuda Networks Inc

Ottawa, Ontario, Canada (On-Site)
3 Months ago
Rockstar Games - Procedural Motion Animation Programmer

Rockstar Games

Oakville, Ontario, Canada (On-Site)
2 Weeks ago
starschema  - Construction Project Manager

starschema

Montreal, Quebec, Canada (On-Site)
1 Week ago
Norsfell - Dream Job (Unlisted) Application

Norsfell

Montreal, Quebec, Canada (On-Site)
3 Weeks ago
Ice fall interactive - Vehicle Artist

Ice fall interactive

Nelson, British Columbia, Canada (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.


Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, The Quarry, The Darkness, Mafia, Sid Meier’s Civilization, Marvel’s Midnight Suns, WWE 2K, and XCOM.


At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

Burnaby, British Columbia, Canada (Hybrid)

Burnaby, British Columbia, Canada (On-Site)

Burnaby, British Columbia, Canada (Hybrid)

Dublin, County Dublin, Ireland (Hybrid)

Montréal, Québec, Canada (On-Site)

Burnaby, British Columbia, Canada (Hybrid)

Burnaby, British Columbia, Canada (Hybrid)

Burnaby, British Columbia, Canada (Hybrid)

Burnaby, British Columbia, Canada (Hybrid)

Austin, Texas, United States (On-Site)

View All Jobs

Get notified when new jobs are added by 2K

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug