Operations Executive

2 Months ago • 3 Years + • Operations

Job Summary

Job Description

The Ejecutivo de Operación role involves managing client decisions, reviewing insurance policies, and ensuring the timely and accurate processing of complex documents and information. The responsibilities include monitoring client decisions, reviewing insurance policies, maintaining client relationships, preparing basic policy reports, and ensuring timely document processing. The role also involves maintaining a basic understanding of relevant insurance legislation and contributing to the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Must have:
  • Bachelor's degree in Electrical or Mechanical Engineering
  • Minimum of 3 years of experience in a similar role
  • Proficiency in Microsoft Office Suite
  • Intermediate English skills
Good to have:
  • Experience with pivot tables and database management
  • Strong customer service and emotional intelligence skills
  • Punctuality and professionalism in all interactions
Perks:
  • Opportunities for professional development
  • Interesting work
  • Supportive leaders
  • Vibrant and inclusive culture
  • Variety of career opportunities
  • Benefits and rewards to enhance your well-being

Job Details

Company:

Marsh

Description:

Ejecutivo de Operación:

Estamos buscando un individuo talentoso para unirse a nuestro equipo de Operaciones de Seguros en Siniestros Daños. Este rol se basará en un entorno híbrido, requiriendo al menos tres días a la semana en la oficina del cliente ubicados en (Planta Tepetzingo, Morelos de Cementos Moctezuma). El Ejecutivo de Operaciónes desempeñará un papel crucial en la gestión de decisiones de clientes, revisión de pólizas y asegurando el procesamiento oportuno y preciso de documentos e información complejos.

Contaremos contigo para:

  • Monitorear decisiones de clientes y tareas administrativas.
  • Revisar pólizas de seguros y mantener relaciones con los clientes.
  • Buscar recursos según lo solicitado por los clientes y preparar informes básicos sobre las pólizas.
  • Asegurar la producción/procesamiento oportuno y preciso de documentos e información.
  • Mantener una comprensión básica de la legislación de seguros relevante y contribuir al logro de Acuerdos de Nivel de Servicio (SLA) y Indicadores Clave de Desempeño (KPI).

Lo que necesitas tener:

  • Una licenciatura terminada en Ingeniería Eléctrica o Mecánica.
  • Un mínimo de 3 años de experiencia en un rol similar.
  • Dominio de Microsoft Office Suite (Excel, Word, PowerPoint) y habilidades intermedias en inglés.

Lo que te hace destacar:

  • Experiencia con tablas dinámicas y manejo de bases de datos.
  • Fuertes habilidades de atención al cliente e inteligencia emocional, especialmente en el manejo de clientes complicados.
  • Puntualidad y profesionalismo en todas las interacciones.

Por qué unirte a nuestro equipo:

  • Te ayudamos a dar lo mejor de ti a través de oportunidades de desarrollo profesional, trabajo interesante y líderes de apoyo.
  • Fomentamos una cultura vibrante e inclusiva donde puedes trabajar con colegas talentosos para crear nuevas soluciones y tener un impacto en colegas, clientes y comunidades.
  • Nuestra escala nos permite ofrecer una variedad de oportunidades profesionales, así como beneficios y recompensas para mejorar tu bienestar.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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