Operations Manager

1 Month ago • 5 Years + • Operations

Job Summary

Job Description

The Operations Manager is responsible for developing and executing operational plans to meet or exceed customer expectations. Key responsibilities include work order management, customer/provider relationship management, and field employee relations. This role leads a team of Operations Coordinators, driving year-over-year profitable growth through KPI execution, budget management, and operational excellence. The manager is the primary customer-facing operations contact, requiring proactive problem-solving and solution-oriented leadership. They build and mentor a high-performing team, manage projects, and collaborate with internal and external stakeholders.
Must have:
  • Operational planning & execution
  • Customer & provider relationship management
  • Team leadership & coaching
  • Problem-solving & process improvement
  • 5+ years relevant experience
  • Strong communication & analytical skills
Good to have:
  • Facilities maintenance experience
  • CRM experience
Perks:
  • Health, dental, and vision coverage
  • 401k match
  • Paid leave
  • Employee Assistance Program
  • Paid time off to volunteer

Job Details

Description

Title: Operations Manager

Reports To: Team Lead or Operations Leader

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

 

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

 

Job Summary:

The Operations Manager is accountable for taking customer requests and developing and executing an operational plan to meet or exceed expectations. Key operations of the role include work order life cycle management, customer and service provider relationship management and field employee relations. The Operations Manager is responsible for leading a team of Operations Coordinators to ensure year over year profitable growth through superior execution of the accounts KPIs, management of the budget, and overall operational excellence.

 

What You'll Do:

  • Operational Execution - Establish and continually update an operations plan to meet client requirements/KPIs, including a workflow or case management process, required workforce, service coverage (work shifts/schedules), and process improvements including technology investments. The Operations Manager is the #1 Customer facing operations person and therefore must be available, proactive and solutions oriented. (Measured by year over year Net Income growth, quarterly review of performance of key operational and customer competencies).
  • Obsession with Customer/Provider Service & Satisfaction - Lead based on our Mission, Vision, and Brand Promise and practice The Basics by providing uninterrupted peace of mind through sustainable relationships and inspired team members and bring peace of mind, work verification, urgency and value to every FM (Facilities Maintenance) solution through industry-leading technology, innovation, and service. (Measured by customer scorecard & provider surveys).
  • Talent Manager Expertise - Build, lead and coach an effective service delivery team of operation coordinators with guidance from the Team Leader. Clearly define roles, objectives and goals. Manage talent resources by making recommendations to the Team Leader on hiring, developing, retaining and terminating decisions. Inspire and engage team members. (Measured by retention and engagement surveys).

 

What You Need:

  • Talent management: be a driven leader, mentor, and coach. Demonstrate ability to lead an organization and coach team.
  • Prioritization: Manages and coordinates multiple projects/assignments simultaneously and completes tasks accurately and timely.
  • Attention to Detail: Strong attention to detail without losing the big picture.
  • Goal Oriented: Remains focused on goals and leverages resources to attain goals.
  • Risk Management: Takes thoughtful risks knowing that taking a risk is often better than not acting at all. Aligns risk management plans with Team Leader.
  • Project Lead: Lead internal projects, collaborate on solutions with the Field and assist with Top-to-Top meetings with senior customer ranks. The Operations Manager must inspire confidence and trust of their team, the Field Organization, and the Customer.
  • Problem Solving: Assesses situations quickly, reviews options, recommends solutions to Team Leaders
  • Process Improvements: Ability to strengthen and improve efficiency of work processes while meeting Customer KPIs within Budget thresholds.
  • Networking: Ability to make connections easily to build client and service provider portfolio.
  • Time Management: Dedicates appropriate time to priorities, not easily distracted, and follows-up appropriately.
  • Communication: Conveys information to internal and external stakeholders in a clear, concise manner. Uses written and verbal communication appropriately.
  • Analytical: ability to compile, summarize, analyze, report and action data.
  • 5+ years of related experience. Bachelor's degree preferred or equivalent work experience.
  • Position demands being on call 24/7 during peak times.
  • Requires background in management of operational teams who ideally provide services, ideally in a sales industry or service provider industry. ?
  • Desired candidate has experience working directly with the customer and managing employees who provide service, troubleshoot, and make decisions.
  • Facilities maintenance experience preferred but not required.
  • Strong working knowledge of Microsoft Office applications - Excel, Word, PowerPoint, SharePoint, Teams, and Outlook. CRM experience a plus.
  • Embrace technology including ability to gain working knowledge of software applications quickly.
  • Business travel when required to support account and new business growth.
  • Enthusiastic, competitive, resilient, dynamic, and engaging personality. Loves to interact with customers and is unafraid of rejection. Has an equal blend of patience and assertiveness. Maintains a professional demeanor when managing stressful situations. Has passion and desire to excel, be the best and win.
  • Ability to manage the stress of a fast-paced environment.
  • Ability to meet the in-person requirements of the team and/or business needs.

 

What You'll Get:

 

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

Some of our many benefits include:

  • Health, dental and vision coverage on day 1.
  • Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
  • Paid Primary and Secondary Caregiver leave.
  • Employee Assistance Program to assist with everyday challenges.
  • Paid time off to volunteer.

 

Divisions Maintenance Group is an equal opportunity employer.

Similar Jobs

Prose on Pixels - ART Director

Prose on Pixels

Chennai, Tamil Nadu, India (On-Site)
4 Months ago
Wolters Kluwer - Customer Service Technical Associate

Wolters Kluwer

Wichita, Kansas, United States (Hybrid)
4 Months ago
Sphere Entertainment Co - Manager, Lighting Systems

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Tesla - Mechatronics Engineering Internship

Tesla

Brandenburg, Germany (On-Site)
1 Week ago
Maersk Careers - Inbound Manager

Maersk Careers

Farukh Nagar, Haryana, India (On-Site)
320 Years ago
The Walt Disney Company - Financial Operations Associate

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Weeks ago
Nissan - Warehouse Operator -Lebanon

Nissan

Lebanon, Tennessee, United States (On-Site)
4 Months ago
The Walt Disney Company - Member Service Specialist I

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
2 Months ago
The Walt Disney Company - Food and Beverage Director, Disneyland Hotel

The Walt Disney Company

Chessy, Île-de-France, France (On-Site)
3 Weeks ago
Deliveroo - Operations Manager, Global Planning & Performance

Deliveroo

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CloudHire - Social Media Specialist

CloudHire

Calabarzon, Philippines (Remote)
4 Months ago
Netflix - Treasury Analyst

Netflix

Los Gatos, California, United States (Hybrid)
3 Weeks ago
Localsoft, SL. - Video Game Translator: Italian

Localsoft, SL.

Andalusia, Spain (On-Site)
6 Days ago
The Walt Disney Company - Coordinator, Paid Media

The Walt Disney Company

Seoul, South Korea (On-Site)
1 Month ago
CAE - A320 Simulator Instructor

CAE

Perth, Western Australia, Australia (On-Site)
4 Months ago
Beghou Consulting - Associate Manager, Commercial Operations & Analytics

Beghou Consulting

Boston, Massachusetts, United States (Hybrid)
4 Months ago
Ubisoft - Retainer Dance Level Designer

Ubisoft

Pune, Maharashtra, India (On-Site)
2 Weeks ago
Insomniac Games - Senior UX Researcher

Insomniac Games

Remote, Oregon, United States (Hybrid)
2 Weeks ago
Nintendo - Product Coordinator-Nintendo Stores

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
ION - Internal Audit & Compliance Manager

ION

Milan, Lombardy, Italy (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Cincinnati, Ohio, United States

Skillz - Director of Accounting

Skillz

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Thatgamecompany - Live Ops Engineer

Thatgamecompany

United States (Remote)
1 Month ago
Salesforce - Summer 2025 Intern- Tableau Research

Salesforce

Palo Alto, California, United States (On-Site)
4 Months ago
Discord - Staff Software Engineer, Consumer Revenue

Discord

San Francisco, California, United States (Remote)
1 Month ago
Next Level Business Services - Sr UX Architect

Next Level Business Services

Dallas, Texas, United States (On-Site)
4 Months ago
Match Group - Sr. Technical Product Manager, Identity & Authentication

Match Group

West Hollywood, California, United States (Remote)
4 Months ago
Next Level Business Services - Service Desk Support

Next Level Business Services

Phoenix, Arizona, United States (On-Site)
4 Months ago
Axinous - Sr. Product Support Engineer- Zero Trust Network

Axinous

Texas, United States (Remote)
4 Days ago
Notion - Account Executive, Mid-Market

Notion

New York, New York, United States (Hybrid)
4 Months ago
Take-Two Interactive - Senior Product Security Engineer

Take-Two Interactive

Texas, United States (Remote)
6 Days ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Warner Bros Discovery - Manager, BRIM Convergent Mediation Operations

Warner Bros Discovery

Mexico City, Mexico City, Mexico (On-Site)
3 Months ago
Trek - Store Manager

Trek

Rockhampton, Queensland, Australia (On-Site)
2 Months ago
Animoca Brands - Portfolio Associate / Manager

Animoca Brands

Dubai, Dubai, United Arab Emirates (Hybrid)
4 Months ago
The Walt Disney Company - Financial Operations Associate

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Weeks ago
USE Insider - Solution Architect - Germany

USE Insider

Berlin, Berlin, Germany (Hybrid)
4 Months ago
Trek - Service Manager

Trek

Atascocita, Texas, United States (On-Site)
2 Months ago
Sporty Group - Google Tag Manager/GA4 Implementation Specialist

Sporty Group

(Remote)
1 Day ago
Rank group - General Manager

Rank group

Scarborough, England, United Kingdom (On-Site)
2 Months ago
Tesla - Service Leader, Turkey

Tesla

İstanbul, Türkiye (On-Site)
1 Day ago
Scopely - Global HSE Partner

Scopely

Spain (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Ohio, United States (On-Site)

Cincinnati, Ohio, United States (On-Site)

Cincinnati, Ohio, United States (On-Site)

Cincinnati, Ohio, United States (On-Site)

Cincinnati, Ohio, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

United States (On-Site)

Cincinnati, Ohio, United States (On-Site)

Cincinnati, Ohio, United States (On-Site)

View All Jobs

Get notified when new jobs are added by dmg

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug