Operations Program Manager
Job Summary
Job Description
As an Operations Program Manager, you will work across Strategy, Program planning, Operational excellence, Governance, and Enablement. Your role involves implementing the Global business vision and strategy. You will be responsible for driving programs of strategic importance to the Salesforce PS Global Delivery Center (GDC), collaborating with stakeholders and cross-functional teams to develop scopes, deliverables, resources, and timelines for initiatives. You will also manage partner resources for Cloud Practices, ensuring the GDC meets its partner program goals, and drive continuous improvements to processes, ensuring high efficiency and effectiveness. You will also need to ensure quality of deliverables, proactively communicate status, risks, and issues, and produce program reports.
Must have:
- 5+ years of Program Management experience in Business operations
- Hands on exposure to Business operations is a mandate
- Demonstrate problem solving to drive improved outcomes for GDC
- Strong Analytical skills and driven by data based insights
- Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
- Ability to collaborate with senior executives and demonstrate strategic understanding of business needs
- Understanding of Agile-certified Scrum processes
Good to have:
- Hands-on experience with one or more CRM software products
- Hands-on experience with PM tools like JIRA / MS Project is a good-to-have
8 skills required
Job Details
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Job Details
As an Operations Program Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy,
This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.
Work location: Bangalore/Hyderabad
Key ResponsibilitiesDrive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the initiatives outcomes
Managing & Planning partner resources for Cloud Practices, their effectiveness on projects, and ensuring GDC meets its partner program goals
Requirements
5+ years of Program Management experience in specific to Business operations and 10+ years of overall IT experience
Hands on exposure to Business operations is a mandate
Demonstrate problem solving to drive improved outcomes for GDC
Strong Analytical skills and driven by data based insights
Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
Ability to collaborate with senior executives and demonstrate strategic understanding of business needs
Adept in building presentations that enable communication of strategic direction across the organization
Hands-on experience with PM tools like JIRA / MS Project is a good-to-have
Drive continuous improvements to processes, enabling high efficiency and effectiveness of the programs
Ensure quality of deliverables across processes, with clearly defined measures and performance tracking
Proactively Communicate status, risks, and issues to stakeholders and senior management.
Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
Work with vendors for handling programs relating to subcontractors
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About The Company
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing wellanddoing good – you've come to the right place.
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