Operations Specialist, Global Network Operations Center

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Operations Specialist, Global Network Operations Center for a leading video game company. A globally renowned gaming leader that combines cutting-edge innovation with a collaborative, inclusive culture, empowering creators to shape iconic, immersive gaming experiences. 

You’ll join the Network operation team to ensure global service reliability through proactive monitoring, incident response, and process improvement. This is a 7-12 month of contract opportunity. The role is a fully Remote.

Application deadline date 1/30/2025. 

Operations Specialist, Global Network Operations Center Responsibilities:  

• Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection 

• Driving player and user impacting issues to resolution 

• Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected 

• Processing routine requests for access, ACL, network, and systems maintenance 

• Adjusting alert triggers to reduce false positive alerts 

• Managing engagement, documentation, and stakeholder communications during critical service outages 

• Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures 

• Building positive and collaborative relationships across the company 

• Love to solve novel and exciting problems 

• Are inspired to make everyone's job easier by improving workflows 

• Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident 

• Strive to be better, smarter, and faster every day 

• Enjoy trying innovative technologies to improve our processes and outcomes 

• Understand and accept the value of older technologies that serve our business needs 

• Like to collaborate with others to solve problems, share knowledge, and provide feedback 

• Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis 

• Relish working with partners across all levels of the company to solve complex challenges and emergent issues 

• Help your peers succeed 

Operations Specialist, Global Network Operations Center Requirements:  

• Linux (bash, debugging, tuning) 

• Networking (triaging, packet loss, routing, ACLs) 

• Monitoring (Prometheus, Grafana, Elasticsearch, Kibana, Datadog, Cloudwatch, GCP Operations, LogicMonitor) 

• Alert Correlation Platforms (BigPanda, ScienceLogic, Tivoli/Netcool) 

• Cloud Services and Architecture (AWS, GCP, OpenStack) 

• Service Operations Framework/Workflows (ITIL, Incident/Problem/Event/Change Management, DMAIC) 

• Logging (Splunk, SysLog, ELK Stack, Linux Journal, grep) 

• Source Control (GitHub Enterprise, Perforce, SVN) CI/CD (Jenkins, Argo, Spinnaker) 

• Configuration Management (Puppet, Hiera, Terraform, Terragrunt, Ansible, Consul) 

• Container Computing (Docker, Kubernetes, Service Mesh) 

• Proxies and Load Balancing (Nginx, HAProxy, Envoy) 

Perks & Benefits:  

• Medical, Dental, and Vision Insurance 

• Life Insurance 

• 401k Program 

• Commuter Benefit 

• eLearning 

• Education Reimbursement 

• Ongoing Training & Development 

To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks. 

To learn more about this Operations Specialist, Global Network Operations Center opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf. 

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.