Order Entry Coordinator

Description

• Account Support; fielding account specific calls and e-mails with retail accounts
• Enter Sales order in our ERP (Navision) accurately and on time.
• Provide operational support with sales activities and projects for sales support.
• Assist customers service with inquiries regarding customer order tracking/timelines.
• Participate in Sales meeting and system training to learn about new and existing product lines.
• Partnering cross functionally to ensure timely delivery of customer orders
• Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.

Must-Have Superhero Gadgetry

• Customer Service: Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
• Results Oriented: Proactive, motivated and driven to achieve team and personal goals
• Problem Solving: Solution oriented with excellent critical thinking and independent problem solving skills
• Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
• Communication Skills: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
• Excellent organizational abilities / prioritization: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
• Process Management: process orientation to follow (and develop) process
• Attention to Detail: high attention to detail required; accuracy imperative
• Change Management: Highly adaptable and open to change in a dynamic and evolving environment
• Team player: Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
• Analytical / system skills: Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems

• 2+ years’ of B2B Customer Service experience 
• Experience in retailer applications and management of EDI transactions
• Microsoft Navision (ERP)/Zendesk experience (preferred)
• Advanced level understanding of MS Office products (import/export of data, Excel: use of charts and graphs, basic formula creation, pivot tables, vlookup, macro creation. Word: track changes, templates, PowerPoint: creation of presentations. SharePoint navigation and functionality)

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.