Order Management Analyst

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

At Axon, our mission is to protect life and make the bullet obsolete. We build technology that transforms public safety — from body-worn cameras and TASER devices to digital evidence management and real-time operations platforms. Join a team that’s transforming the future of law enforcement and emergency response.

Your Impact 

As an Order Management Analyst, you will support the order management process for Axon’s U.S. customers. Your focus will be on validating and processing customer orders with speed and accuracy, ensuring alignment with Axon’s policies and compliance standards. You’ll work closely with Sales, Finance, and Legal to ensure deals are complete and properly booked in Salesforce and Microsoft Dynamics 365 (D365).

What You’ll Do 

Location: Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, Sterling, or Washington D.C.
Department: Order Management, Commercial Operations
Reports To: Manager, Order Management – Domestic Team

• Validate and process customer orders, ensuring completeness and compliance with Axon’s booking and audit standards
• Review supporting deal documentation, including quotes, POs, contracts, and SOWs
• Accurately enter and maintain order data in Salesforce and D365
• Track order queues and prioritize time-sensitive submissions, especially during quarter-end
• Partner with Sales and Commercial Ops to resolve discrepancies and clarify deal structures
• Support backlog tracking and SLA reporting efforts
• Assist with the rollout of new products, pricing, and billing models by updating order workflows
• Identify and suggest process improvements for greater speed and accuracy

What You Bring

• Bachelor’s degree or equivalent work experience in Business, Operations, or a related field
• 3+ years of experience in order management, billing, or revenue operations
• Proficiency with Salesforce CRM and Microsoft Dynamics
• Strong attention to detail and familiarity with order-to-cash workflows
• Effective communication skills for working with cross-functional teams
• Ability to work efficiently under pressure in a high-volume environment

Preferred Qualifications

• Experience with public sector procurement (Federal, State, Local)
• Understanding of SOX compliance and revenue recognition controls
• Background in SaaS, hardware, or hybrid commercial models
• Data-driven mindset with ability to track and report key metrics

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.