ORM Executive

1 Week ago • 1-2 Years

About the job

Summary_{By Outscal}

ORM Executive manages online reputation, answers customer queries on social platforms, creates content for complaints & queries, proposes solutions, sets processes for managing tasks, and ensures client satisfaction. Strong communication, time management, & attention to detail are essential.

Major Roles & Responsibilities:

⦁ Handling Online Reputation Management

⦁ Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content

⦁ Answering customer queries on all social platforms

⦁ Real Time tracking

⦁ Fast thinking individual who can create content on a variety of complaints, queries or requests.

⦁ Ability to propose logical solutions as well as communicate them clearly and effectively.

⦁ Sets processes in place for managing the key tasks.

⦁ Manages presence on social networking sites including Facebook, Twitter, Instagram, LinkedIn, Google+ and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.

⦁ Excellent overall writing skills in a number of different styles/tones

⦁ Impeccable spelling and grammar

⦁ Maintaining daily, weekly, monthly trackers

⦁ Servicing the client to ensure maximum satisfaction.

Skills Required:

⦁ Strong Communication & Time management skills

⦁ Strong attention to detail

Note - Candidates based in Mumbai are preferred

2 skills required for this role

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About The Company

Schbang

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Schbang is a Creative, Media & Technology Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani. Our team of 1000+ Schbangers spread across Mumbai, Delhi, Bangalore & London, UK has served 300+ brands in the last 8 years.

Our name, derived from the phrase “We Bring the Whole Shebang'” is a testament to our belief in providing complete end-to-end solutions to our partners. Our services include Digital Content, Social Media, SEO, Design, Video Production, Photography, Media Planning & Buying, Influencer Management, Market Research, Brand Identity and more.

As a Google Premier Partner, Adobe Solution Partner, HubSpot Certified Partner and Zoho Premium Partner, we’re equipped with the best tech & media stack to service our partners’ cross-platform requirements.

Young Schbangers have done some exciting and award-winning integrated work for brands like Marvel, Britannia, Mattel, Hinduja Group, Fevicol, Jio, Ashok Leyland, Akasa Air, Unacademy, Myntra, PayTM Money, BBLUNT, Godrej Nature's Basket, Finolex Pipes, Porsche, Fevicol, Philips, Baskin Robbins, Syska, NIVEA, Amazon, MAC Cosmetics and more.

With the aim of going from India to the world, we want to grow & we want to take you on this journey of growth!