Panel Hotline Analyst

1 Month ago • All levels

Job Summary

Job Description

As a Panel Hotline Analyst, you will support the Operations Team in the field of panel research at YouGov in Vienna. You will assist in the outbound hotline by supporting panel members who provide insights into the needs of Austrian households by scanning their purchases of everyday goods, thus helping to shape tomorrow's product range. Your responsibilities include: providing support to current and potential panel members, assisting with installation and use of scanners/the YouGov Shopper App, reminding members about regular reporting of purchases, and documenting support calls.
Must have:
  • Excellent communication skills, both verbal and written.
  • Very good German language skills.
  • Structured and organized work approach.
  • Ability to set priorities and keep an overview.
  • Team player who supports colleagues.
Good to have:
  • Experience in a previous helpdesk activity (not required).
Perks:
  • Modern office spaces and a beautiful ambiance
  • Very good working atmosphere in a highly motivated team
  • Flexible working hours (flextime, home office possibility)
  • Attractive benefits (free coffee/tea, fruit basket, meal allowance, discounts via company arrangements, running events)
  • Canteen and inexpensive parking spaces in the immediate vicinity
  • Personal training and a comprehensive e-learning offer

Job Details

Wir bei YouGov haben eine klare Mission: Mit YouGov Shopper wollen wir wichtige Informationen darüber liefern, wer was, wo, wie viel, wie oft und vor allem warum (oder warum nicht) kauft. Wir sind stolz darauf, unseren Kunden qualitativ hochwertige, lückenlose Daten, fachkundige Beratung und unvergleichliches Know-how zu liefern, damit sie in jeder Phase der „Shopper Journey“ überlegene Kundenerlebnisse bieten können.

Als Panel Hotline Analyst (m/w/d, 30 Wochenstunden) unterstützen Sie das Operations Team im Bereich der Panelforschung von YouGov am Standort Wien. Als Mitglied der Outbound Hotline betreuen Sie unsere Panelmitglieder, die uns durch das Scannen ihrer Einkäufe der Güter des täglichen Bedarfs Einblicke in die Bedürfnisse der österreichischen Haushalte vermitteln und so das Warenangebot von morgen mitbestimmen.

Ihre Aufgaben:

  • Telefonische Betreuung angehender und bestehender Panelmitglieder, um ihnen einen guten Einstieg ins Panel zu ermöglichen und sie im Laufe der Mitgliedschaft bestmöglich zu unterstützen. Dazu zählen:
  • Das Nachfassen bei ausstehenden Angaben für die Teilnahme
  • Die Begrüßung neuer Panelmitglieder und Beantwortung offener Fragen zur Teilnahme
  • Hilfestellung bei der Installation und Handhabung der Scanner bzw. der YouGov Shopper App
  • Erinnerung an die regelmäßige Berichterstattung der Einkäufe bei lückenhaftem Berichtsverhalten
  • Hilfestellung bei Fragen zur Erfassung der Einkäufe
  • Dokumentation der Betreuungsgespräche im unternehmenseigenen HelpDesk Tool
  • Pflege der Stammdaten unserer Panelhaushalte im unternehmenseigenen Programm zur Panel Administration

Ihr Profil:

  • Kommunikationsstärke: Sie sind wortgewandt und können sich auch telefonisch gut auf Ihr Gegenüber einstellen.
  • Sprachkenntnisse: Sie verfügen über sehr gute Deutschkenntnisse
  • Erfahrung: Sie haben idealerweise Erfahrung bei einer früheren Helpdesk-Tätigkeit gesammelt, dies ist jedoch nicht Voraussetzung.
  • Organisationstalent: Sie arbeiten strukturiert, können Prioritäten setzen und behalten stets den Überblick.
  • Teamfähigkeit: Sie arbeiten gerne im Team und unterstützen Ihre Kollegen.

Wir bieten:

  • Moderne Büroräume und schönes Ambiente
  • Sehr gutes Arbeitsklima in einem hochmotivierten Team
  • Flexible Arbeitszeiten (Gleitzeit, Home-Office Möglichkeit)
  • Attraktive Benefits (Gratis Kaffee/Tee, Obstkorb, Essenszuschuss, Preisnachlässe über Firmenarrangements, Laufevents)
  • Kantine und günstige Garagenplätze in unmittelbarer Nähe
  • Persönliches Training und umfangreiches E-Learning-Angebot


Es handelt sich um eine unbefristete Teilzeitstelle mit 30 Wochenstunden

#LI-AN1

 

 

 

Company Description and Culture 

 

YouGov is a global online research company, offering insight into what the world thinks.    

 

We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.  

 

Why join YouGov? 

 

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities. 

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.  

 

Life at YouGov 

 

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. 

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.  

 

Equal Opportunity Employer 

 

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need. 

 

Data Privacy

 

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

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