Park Operations Host - Full Time
Job Summary
Job Description
- Full-time availability
- Guest interaction & safety
- Proficiency in English, Cantonese, or Mandarin
- Good communication & teamwork
- Ability to stand for long periods
- Handle cash (in some roles)
- Relevant guest service experience
- Multilingual (English, Cantonese, Mandarin)
2 skills required
Job Details
Job Summary:
Park Operations cast members ensure our guests have safe and enjoyable experiences while visiting Hong Kong Disneyland Resort. Through transportation support, guest advisement, and area maintenance, operations cast members have a direct impact on our guests’ experiences.
Responsibilities:
- Control guest flow and ensure safety of Guests
- Interact with Guests, and handle their enquires & requests
Park Operations Host encompasses several fields. Beyond above duties, applicants will be assigned to specific positions listed below based on operational needs and response for:
Attractions Operations:
- Greet and welcome Guests into attractions and theatres in a sincere manner
- Screen for boarding requirement
- Load & unload guests with operating attraction control panel
Guest Flow:
- Give Guests an expectation of the performance
- Assist in managing various stage within park
- May be assigned to work in whole Park area
Main Gate:
- Control guest flow at turnstile areas
- Distribute souvenirs
- Assist in ticketing operations with cash handling duties
Resort Transportation:
- Direct Guests to take hotel guest shuttle services and control guest flow at queuing area
- Operate open carpark area & welcome Guests
- Transport, care and storage of Guests’ property
- Assis in parking and storage operations with cash handling duties"
Basic Qualifications:
- Full-time availability is required. Roster will be scheduled according to operation needs, including weekends, holidays, and evenings.
- Must be at least 18 years of age.
- Proficiency in either English, Cantonese, or Mandarin.
- Willing to work at various locations within the resort, including outdoor areas.
- Comfortable with standing for long periods and lifting heavy items when needed.
- Good guest service mindset, independent and a team player with good communication skills.
- Able to work in a fast-paced environment and multitasking.
- Caring and being proactive.
- Ability to create an immersive and enjoyable experience for Guests.
- Able to connect with Guests through conversations, body language, and personalized interactions."
Preferred Qualifications:
- Relevant working experience in Guest Service role.
- Ability to speak and read in English, Cantonese and Mandarin. Good command in other languages is an advantage.
Additional Information:
Schedule AvailabilityOur Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company.
Submitting Your Application
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keyword: hkdltaft
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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!
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