Partner Ecosystem Operations Analyst

• Communication and Collaboration Orchestration - Working closely with internal teams to align partner activities with company goals, address partner needs, and resolve issues. Also, facilitating communication with partners and collaboration between Partner Development Managers, sales and marketing.
• Performance Measurement - Defining and tracking metrics and KPIs to measure the ecosystem’s success, performance, and satisfaction, ensuring accountability and facilitating continuous improvement.
• Program Management - Developing and maintaining all programs designed to recruit, onboard and offboard partners in the iManage ecosystem, ensuring they are competitive, effective, and aligned with business objectives.
• Operational Excellence - Driving operational efficiency by leading and continually refining the end-to-end operational processes, technology, and tools supporting the partner ecosystem.
• Conflict Resolution - Mediating disputes and finding mutually beneficial solutions to maintain harmony and collaboration within the partner ecosystem.

• Bachelor's degree in business administration, operations management, or related field OR at least four years of relevant professional experience in a related field.
• Experience in partner management, operations, or support roles; experience leading a partner ecosystem operations organization is preferred.
• Knowledge of proper CRM/PRM tools such as Salesforce CRM
• Proven experience driving process improvements in a fast-paced environment.
• Experience analyzing data and metrics to generate actionable insights
• Experience working collaboratively across functions, as well as diverse partner types and partnership models

• Previous experience working within a channel partner organization is a plus (e.g., reseller, service-only provider, distributor).
• Experience partnering with a wide variety of partner types/business models and stakeholders at varied levels

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! 
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. 
• Own my career path with our internal development framework. Ask us more about this! 
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. 
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. 
• Enjoy flexible work hours that empower me to balance personal time with professional commitments. 
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. 

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being. 
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. 

The overall US annual base salary range for this position is $87,000–$135,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.

About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. 

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. 

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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