The LMS - Specialist is responsible for managing inbound calls from client customers, providing customer service support, and resolving routine inquiries about client services or in-store offerings. This role involves collaborating with team members and departments to ensure customer satisfaction and loyalty, and overseeing the activities of other team members. Key duties include responding promptly and professionally to customer calls, chats, and emails, providing accurate information using applicable resources, understanding company products/services to address client questions and concerns, identifying customer needs through active listening, documenting calls, following specific scripts, and meeting performance metrics like call quality and customer satisfaction scores. The specialist will also attend training, work with a positive attitude, communicate clearly, manage call volume, and adapt to company guidelines. Administrative duties may also be assigned.