Partnership Operations Associate

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Team

The Partnership Operations team, part of the Business Development Group, drives Thumbtack's growth by supporting new ventures and partnerships teams. We manage the day-to-day operations of the partnership program, identify ways to scale as the number of partnership programs grow, and provide operations support for new initiatives with partners. We collaborate across a variety of teams--from analytics to sales operations to support!

About the Role

As a Partnership Operations Associate, you’ll join a dynamic team where your expertise will directly influence the success of strategic partnerships and new ventures. You will support partner onboarding by ensuring partners are set up properly in our systems and provide ongoing assistance to partners that have issues. You will also be responsible for implementing process improvements that will allow our systems to scale as the partnership program rapidly grows. You will act as the "human-in-the-loop" during early-stage initiatives within the new ventures and partnerships, where you will provide temporary backend support as we test new initiatives. You will play a key role in developing new processes that enable us to test ideas. 

This role will report directly to the Manager II, Commercial Strategy, and play a vital role in driving strategic growth for the team. This will be an evolving role as our partnership program is rapidly growing.

What you’ll do

You will be responsible for ensuring smooth operations and providing critical support for the launch and execution of strategic new initiatives.

Partner Onboarding and Maintenance:

• Execute all steps necessary for seamless partner data integration, reporting, and payment setup.
• Manage monthly invoicing processes and ensure accurate data entry of contract details.
• Resolve operational and reporting issues in collaboration with the account management team.

New Project and Initiative Support:

• Support projects by providing backend "human-in-the-loop" support, including data entry, data management, and process implementation.
• Collaborate with cross-functional stakeholders to implement and refine processes for new initiatives.
• If required, address partner, customer, and pro inquiries via phone and email for specific partners or verticals.

In order to be successful, you must bring

• At least 3+ years experience in the BPO or Shared Services industry.
• Excellent English verbal and written communication skills
• A collaborative mindset, with a willingness to share techniques and successes with the team.
• Ability to learn new tools and processes quickly.
• Proven experience successfully working with cross functional teams in a fast-paced, high growth environment.
• Proven experience managing complex processes and implementing process improvements.
• Past experience with Salesforce preferred.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .