Partnerships and Customer Success Lead

5 Months ago • All levels • Business Development

Job Summary

Job Description

This role requires an experienced Partnerships and Customer Success Lead to develop and execute strategies for partnership development and customer success within the automotive software industry. Responsibilities include identifying and securing new partnerships, managing existing relationships, collaborating with cross-functional teams, gathering customer feedback, and driving the implementation of customer success programs. The ideal candidate possesses strong business development, strategy development, partnership management, and customer success skills, along with in-depth automotive industry knowledge. The position offers the opportunity to shape future strategies and contribute to a safer, more efficient mobility ecosystem.
Must have:
  • Business Development
  • Strategy Development
  • Partnership Management
  • Customer Success
  • Automotive Experience
Good to have:
  • Marketing
  • Market Research
  • Product Management

Job Details

Project description

We are looking for an experienced and strategic Partnerships and Customer Success Lead to join our team. This role is crucial in fostering and managing relationships with our key partners and ensuring the success and satisfaction of our customers. As the Partnerships and Customer Success Lead, you will be responsible for developing and executing strategies that enhance our partnerships and drive customer success, contributing to the overall growth and success of our automotive software solutions.

You will collaborate closely with cross-functional teams, including sales, marketing, product development, and customer support, to ensure that our partners and customers receive exceptional value from our products and services. Your role will involve identifying and securing new partnership opportunities, managing existing relationships, and ensuring that our customers achieve their desired outcomes through the effective use of our software solutions.

In addition to driving business development and customer success initiatives, you will be instrumental in gathering and analyzing feedback from partners and customers to inform product improvements and strategic decisions. Your ability to navigate the complexities of the automotive industry and leverage your expertise in software development will be crucial in building strong, long-lasting relationships and driving the success of our products.

This position offers a unique opportunity to shape the future of our partnerships and customer success strategies, contributing to the creation of a safer, more efficient, and valuable mobility ecosystem. If you are passionate about building relationships and have a proven track record in customer success and partnership management, we invite you to join our team and make a significant impact in the automotive industry.

Responsibilities

Develop and execute comprehensive strategies for partnership development and customer success.

Identify and secure new partnership opportunities to drive business growth.

Manage and nurture relationships with existing partners to ensure mutual success.

Collaborate with cross-functional teams to align product features with partner and customer needs.

Conduct regular reviews with partners and customers to gather feedback and ensure satisfaction.

Drive the creation and implementation of customer success programs to enhance user experience.

Monitor and report on the performance of partnership and customer success initiatives, adjusting strategies as needed.

Build and maintain strong relationships with key stakeholders, including partners, customers, and internal teams.

Skills

Must have

Business Development: Proven track record in identifying and securing new business opportunities, building strategic partnerships, and driving revenue growth.

Strategy Development: Expertise in formulating and implementing effective business strategies that align with company goals and market demands.

Partnership Management: Extensive experience in managing and nurturing partnerships to ensure mutual success and growth.

Customer Success: Strong understanding of customer success principles and practices, with a focus on ensuring customer satisfaction and achieving desired outcomes.

Automotive Experience: In-depth knowledge of the automotive industry, including market trends, customer needs, and regulatory requirements.

Nice to have

Marketing: Experience in developing and executing marketing strategies, including digital marketing, content creation, and brand management.

Market Research: Proficiency in conducting market research to gather insights on customer needs, market trends, and competitive analysis.

Product Management: Skills in managing product development from concept to launch, including defining product requirements, prioritizing features, and coordinating with development teams.

Other

Languages

English: C1 Advanced

Seniority

Senior

Similar Jobs

Google - Group Product Manager, BigQuery Data Integration

Google

Hyderabad, Telangana, India (On-Site)
6 Days ago
GosuGamers - Senior Social Media Executive (CS2)

GosuGamers

Manila, Metro Manila, Philippines (On-Site)
2 Months ago
WildBrain - Licensing Manager

WildBrain

Taipei City, Taiwan (Hybrid)
1 Week ago
ByteDance - Seller Growth Strategist

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
2 Months ago
Google - Account Executive, Mid-Market Sales

Google

Tokyo, Japan (On-Site)
6 Days ago
Google - Product Specialist, Large Customer Sales, gReach Program for People with Disabilities

Google

Shenzhen, Guangdong Province, China (On-Site)
6 Days ago
Trackman - Range Sales Manager - Southeast

Trackman

Arizona, United States (Hybrid)
1 Month ago
Axon - Senior Sales Engineer, ANZ

Axon

Sydney, New South Wales, Australia (Remote)
2 Months ago
USE Insider - Account Director (Individual Contributor) - Indonesia

USE Insider

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
On Location - Sr. Coordinator, Sales Partners - FIFA World Cup 26™

On Location

New York, New York, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Senior Industry Manager, Large Customer Sales

Google

Madrid, Community Of Madrid, Spain (On-Site)
4 Days ago
Sandsoft Games - Lead Data Scientist

Sandsoft Games

Barcelona, Catalonia, Spain (On-Site)
2 Months ago
NVIDIA - Senior Consumer Sales Manager

NVIDIA

Seoul, South Korea (On-Site)
1 Month ago
OUTFIT7 - Lead Game Designer

OUTFIT7

Ljubljana, Ljubljana, Slovenia (On-Site)
3 Weeks ago
Epic Games - Senior Creator Growth Manager

Epic Games

(On-Site)
1 Week ago
Epic Games - Creator Growth Manager

Epic Games

(On-Site)
1 Month ago
SuperPlay - Senior User Acquisition Manager

SuperPlay

Tel Aviv District, Israel (On-Site)
2 Weeks ago
USE Insider - Customer Success Manager - Malaysia

USE Insider

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
STAGE - Founder's Office

STAGE

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
IGG - Trendy Toy Designer

IGG

Vancouver, British Columbia, Canada (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Business Development Jobs

Google - Partner Engineer, YouTube Ancillary Rights

Google

Madrid, Community Of Madrid, Spain (On-Site)
1 Week ago
Globalization Partners - Senior Analyst Relations Manager

Globalization Partners

United States (Remote)
2 Months ago
Google - Data and Measurement Specialist, Large Customer Sales

Google

Amsterdam, North Holland, Netherlands (On-Site)
1 Week ago
Microsoft - Director, AI Advertising Acceleration

Microsoft

Sydney, New South Wales, Australia (On-Site)
1 Week ago
Microsoft - Sr Account Executive- Enterprise Commercial

Microsoft

Singapore (On-Site)
1 Week ago
Tesla - Customer Experience Specialist, Sales (Part-time)

Tesla

Stockholm, Stockholm County, Sweden (On-Site)
2 Months ago
Barracuda Networks  Inc  - Associate Account Executive (Cybersecurity, SMB, Mid-Market)

Barracuda Networks Inc

Mumbai, Maharashtra, India (On-Site)
4 Weeks ago
Google - Database Sales Specialist, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.

Poland, Ohio, United States (Remote)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Ukrainka, Kyiv Oblast, Ukraine (Remote)

Bengaluru, Karnataka, India (On-Site)

Mississauga, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

Poland, Ohio, United States (Remote)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Luxoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug