Tesla Motors is seeking an experienced Parts Advisor to join its Chatswood team. This role involves significant customer interaction, requiring strong customer service skills and basic technical support abilities. Responsibilities include answering customer inquiries (phone, email, in-person), managing parts inventory (receiving, picking, shipping, transacting), accurately recording parts transactions in the DMS, handling customer orders, escalating issues, maintaining records, communicating estimated delivery times, and ensuring customer satisfaction. The role also involves maintaining the service center's cleanliness and managing multiple priorities effectively. A strong understanding of automotive parts, maintenance, and repair is essential, along with experience with DMS systems (e.g., SAP) and the MS Office Suite. The position requires excellent communication skills and the ability to build rapport with customers and colleagues.
Good To Have:- Dealer automotive service experience
Must Have:- Customer service skills
- Technical support abilities
- Automotive parts knowledge
- Inventory management
- DMS system experience
- Excellent communication
Perks:- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund
- Bike to work allowance
- Birthday Leave & Volunteer Leave