Payment Operations Senior Manager

2 Months ago • 8 Years + • Operations

Job Summary

Job Description

As the Payment Operations Manager for the US, your primary responsibility will be to ensure the success and accuracy of all payment flows within Aspire’s platform in the United States. You will manage the operations and own the KPIs of Aspire’s payment products in the region. Key responsibilities include owning end-to-end domestic payment operations for the US, monitoring and improving payment success rates, collaborating with partners, driving new corridor launches, overseeing reconciliation processes, ensuring regulatory readiness, delivering reporting, and leading a team of analysts. You will play a pivotal role in managing the operations and owning the KPIs of Aspire’s payment products in the region to drive exceptional performance and ensure compliance with regulatory frameworks in new markets.
Must have:
  • 8+ years’ direct experience with domestic payments in the US.
  • Proven track record in launching and scaling domestic payment rails.
  • Experience leading operational incident response and payment failure triage.
  • Ability to define and optimize operational processes and controls.
  • Comfort engaging with regional regulators and executive leadership.
  • Proficiency in using data tools and dashboards.
  • Experience working in matrix style teams across multiple time zones
Perks:
  • Uncapped flexible annual leave.
  • Hybrid work arrangement.
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget.
  • Flexibility to work from anywhere (for up to 90 days per annum).

Job Details

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products.

Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023, ranked as LinkedIn’s Top Startup in Singapore, and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 


ABOUT THE TEAM

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

 

ABOUT THE ROLE

As the Payment Operations Manager for the US, your primary responsibility will be to ensure the success and accuracy of all payment flows within Aspire’s platform in the United States. You will play a pivotal role in managing the operations and owning the KPIs of Aspire’s payment products in the region to drive exceptional performance and ensure compliance with regulatory frameworks in new markets.

In addition to managing day-to-day operations, you will have a critical role in supporting Aspire’s expansion into new countries. You will be instrumental in setting up and scaling treasury operations in this new market, ensuring that our infrastructure is robust and optimized for local requirements.

Key responsibilities include:

  • Payment Operations Ownership (Regional Focus): Own end-to-end domestic payment operations for the US, including partner integration, SLA delivery, and cut-off adherence. Serve as the go-to SME for local payment rails (e.g., ACH, FedNow), ensuring accurate and timely payment execution.
  • Service Availability and Payment Success: Monitor and improve payment success rates and incident resolution times. Lead real-time triage of processing issues across regional time zones
  • Partner & Rail Specialist Integration: Collaborate directly with Aspire’s banking and PSP partners to manage change requests, incident escalations, and rulebook updates. Translate market-specific rules into operational processes and automation requirements.
  • Corridor Expansion and Launches: Drive successful go-live of new domestic corridors or capabilities (FedNow) by coordinating with Product, Compliance, and Engineering. Act as the local process lead to ensure Aspire can transact on Day 1 without manual blockers.
  • Reconciliation Ownership (in partnership): Oversee the setup of reconciliation processes for new regional rails in collaboration with the shared services Recon team. Monitor and escalate exceptions, and drive resolution in line with internal SLAs and safeguarding requirements.
  • Operational Oversight & Quality: Champion regional ownership of payment SLAs, root cause analysis, and continuous improvement. Work with the QC & Training function to embed quality controls and upskill regional analysts.
  • Regulatory Readiness: Partner with Compliance and Legal to ensure all operational processes meet local regulatory standards. Support the preparation and response to audits and regulatory inquiries specific to your market.
  • Stakeholder Reporting: Deliver actionable reporting on payment performance, corridor-specific trends, and issue tracking to senior stakeholders. Inform Product and Compliance roadmaps with operational insights.
  • Team Leadership: Operate within a team of regional and offshore payment analysts, ensuring effective 24/7 coverage, incident handovers, and operational rigor across all shifts.

Qualifications:

  • Regional Payments Expertise: 8+ years’ direct experience with domestic payments in the US (ACH, FedNow, etc.) ideally with PSPs, banks, or high-growth fintechs.
  • Corridor Operationalisation: Proven track record in launching and scaling domestic payment rails including cut-off management, settlement cycles, and exception handling.
  • Real-Time Problem Solving: Experience leading operational incident response and payment failure triage with partner coordination.
  • Strong Ops Design Thinking: Ability to define and optimise operational processes and controls tailored to regional nuances and partner integrations.
  • Stakeholder Management: Comfort engaging with regional regulators, audit teams, and executive leadership on payment performance topics.
  • Analytical Fluency: Proficiency in using data tools and dashboards to track success/FAIL rates, monitor trends, and define root causes.
  • People Leadership: Experience working in matrix style teams across multiple time zones

What we offer

  • Uncapped flexible annual leave.
  • Hybrid work arrangement. 
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com

Similar Jobs

505 Games - Global Brand Manager

505 Games

Japan (On-Site)
1 Year ago
Eventbrite - Director, Total Rewards

Eventbrite

United States (Remote)
4 Days ago
Fox Factory - Manager, Production

Fox Factory

Trussville, Alabama, United States (On-Site)
5 Days ago
Monzo - Senior Assistant Company Secretary (12 Month FTC)

Monzo

London, England, United Kingdom (Remote)
1 Month ago
EveryMatrix - Stage Rigger (Fixed-term contract, 3 months)

EveryMatrix

Batumi, Adjara, Georgia (On-Site)
7 Months ago
Glocomms - AVP, Identity & Access Management Architect and Operations Lead

Glocomms

Orlando, Florida, United States (On-Site)
2 Months ago
Nintendo - Manager, Retail Operations

Nintendo

San Francisco, California, United States (Hybrid)
1 Year ago
Nordson Corporation - Assembler I (Molding Operations)

Nordson Corporation

Arab, Alabama, United States (On-Site)
1 Month ago
beghou consulting - Associate Consultant, Commercial Operations & Analytics

beghou consulting

New York, New York, United States (Hybrid)
2 Weeks ago
Tesla - Vehicle Readiness Operations Manager

Tesla

Berlin, Berlin, Germany (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

pentair - Materials Operations Manager

pentair

Sanford, North Carolina, United States (On-Site)
1 Day ago
WebTech Corporation - Lead Sourcing Specialist - Machined Parts

WebTech Corporation

Bengaluru, Karnataka, India (On-Site)
1 Month ago
EveryMatrix - Director of Photography (Fixed-term contract, 3 months)

EveryMatrix

Batumi, Adjara, Georgia (On-Site)
7 Months ago
hogarth - Project Manager I

hogarth

Porto Alegre, State Of Rio Grande Do Sul, Brazil (Hybrid)
2 Months ago
Inveniolsi - SAP Testing Consultant

Inveniolsi

India (On-Site)
1 Month ago
CAE - Engineering Manager

CAE

Binghamton, New York, United States (On-Site)
1 Month ago
PwC - Senior Manager SAP Finance | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
9 Months ago
Trellix - Site Reliability Engineer

Trellix

Cork, County Cork, Ireland (On-Site)
1 Month ago
Saviynt - Senior Manager, Partner Marketing

Saviynt

United States (Remote)
1 Week ago
160over90 - Account Manager, Talent Partnerships - Olympics

160over90

Los Angeles, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, India

Rackspace Technology - Storage Engineer I

Rackspace Technology

India (Remote)
3 Months ago
Trellix - Business Intelligence Developer – Engineering & Delivery Metrics

Trellix

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Workato - Senior Automation Engineer

Workato

Chennai, Tamil Nadu, India (On-Site)
1 Week ago
Sonar Source - Sales Development Representative

Sonar Source

India (Remote)
3 Months ago
Insight Software - Project Manager

Insight Software

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Capgemini - Service Management Lead

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Autodesk - Software Architect(Java, AWS)

Autodesk

Pune, Maharashtra, India (On-Site)
1 Month ago
PhonePe - Manager / Senior Manager - Company Secretary - Legal

PhonePe

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Applied materials  - System Engineer

Applied materials

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Ajmera Infotech - Senior Android Developer – Build Mission-Critical Health-Tech Apps

Ajmera Infotech

Hyderabad, Telangana, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Rhino Entertainment Group - Finnish Speaking Operations Agent

Rhino Entertainment Group

Sliema, Malta (Remote)
2 Weeks ago
Figma - Manager, IT Operations

Figma

New York, United States (On-Site)
1 Month ago
NXP - Quality Technician for Failure Analysis Operation

NXP

Kaohsiung, Kaohsiung City, Taiwan (On-Site)
1 Month ago
Rockstar Games - Director of Security Operations

Rockstar Games

New York, United States (On-Site)
1 Month ago
Simcorp - Transformation & Change Manager – IT Operations

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Days ago
GHX - Inventory Specialist

GHX

Jacksonville, Florida, United States (On-Site)
2 Months ago
N26 - Banking Operation Analyst - Claims (German Speaker)

N26

Barcelona, Catalonia, Spain (On-Site)
1 Week ago
Nagarro - Associate Director, IT Operations

Nagarro

Milan, Lombardy, Italy (On-Site)
8 Months ago
GHX - Supervisor, Contract Operations

GHX

United States (On-Site)
6 Days ago
Mattel Inc - Sr. Inventory Associate

Mattel Inc

East Aurora, New York, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aspire is the all-in-one finance software for growing businesses. The company serves over 15,000 companies in Asia and beyond, helping them save time and money with multi-currency accounts and cards, expense management, payable management, and receivable management solutions. Headquartered in Singapore, Aspire has over 500 employees across four countries and is backed by global top tier VCs, including Sequoia, Lightspeed, Tencent, Paypal and Y-Combinator.



Bengaluru, Karnataka, India (Hybrid)

Singapore, Singapore (Hybrid)

Singapore, Singapore (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Singapore, Singapore (Hybrid)

Gurugram, Haryana, India (Hybrid)

San Francisco, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Aspire

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug