Payment Operations Supervisor

Join Skillz and Level Up Your Career!

Are you ready to take your career to the next level? Join Skillz, the first publicly-traded mobile esports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide. Skillz is revolutionizing the gaming industry, providing the ultimate platform for competitive mobile games. By fostering social competition within games, Skillz empowers developers to create multi-million dollar franchises while connecting players through fair, enjoyable, and meaningful competition.

At Skillz, we firmly believe that everyone is born with unique skills and deserves to experience an epic win. We understand the thrill of achievement and the satisfaction of overcoming challenges. That's why we passionately champion game developers and players alike, empowering them to unleash their full potential through the power of competition.

Life @ Skillz

• Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value and make a difference in the world.
• Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your entire family. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more.
• Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more.
• Perks: We believe in enhancing your work experience. Enjoy daily breakfast, lunch, dinner, snacks, Friday Happy Hours, a full-size gym with showers, commuter benefits, insurance, and many more. We also offer competitive paid time off ( PTO ) & company holidays to help you recharge and pursue your passions.

Why Skillz?

• Pioneers of Skill-Based Competition: Skillz is not just any company in the gaming industry; we are the pioneers of skill-based competition, partnered with industry titans like UFC , NFL , T-Mobile, Buzztime, Bowlero, while also hosting renowned events like the Game Developer Conference ( GDC ). Join us in transforming the way people play games and building the home of competition for all.
• Impact Beyond Gaming: Skillz harnesses the power of its platform to support nonprofit organizations such as Susan G. Komen, American Cancer Society, the NAACP , and more. By participating in Skillz tournaments, you can make a difference and contribute to causes you care about.
• Recognized Success: Skillz has earned recognition as one of Fast Company's Most Innovative Companies, CNBC 's Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more.
• Talent Magnet: Join a team of talented professionals who are passionate about what they do. Our team includes experts from Meta, Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA , Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY , Twitch, DraftKings, and more.

The Future of Gaming Awaits!

The gaming industry is larger than movies, music, and books combined, with over 3 billion active gamers playing monthly and over 25 million active developers worldwide. Mobile gaming, in particular, is the fastest-growing segment, projected to reach $300 billion by 2025. At Skillz, you have the opportunity to be at the forefront of this exciting industry and shape its future.

Job Description

The role is pivotal in managing deposit and withdrawal workflows, ensuring chargeback compliance, and implementing effective fraud mitigation strategies. Additionally, this position acts as the primary liaison for vendor relationships with payment processors and plays a key role in supporting product and engineering teams in driving payment product innovations and improvements.

Responsibilities:

1. Streamline Withdrawal Processes: Increase the efficiency of withdrawal workflows to improve player satisfaction and trust, driving higher player retention and return rates.

2. Accelerate Fraud Resolution Timelines: Minimize financial losses by reducing the time to fraud case closure through improved tools and processes.

3. Champion Payment Product Innovation: Drive advancements in payment systems by increasing approval rates, reducing false fraud flags, and identifying opportunities for new payment solutions to boost revenue and enhance the player experience.

4. Monitor and Communicate Payment Trends: Proactively analyze and share insights on payment trends and emerging issues with cross-functional teams to inform strategic decision-making.

5. Shape Strategic Growth: Contribute to the long-term vision of Skillz products and services by implementing initiatives that maximize player retention, engagement, and overall business success.

Qualifications:

1. 1-2 years experience in a lead or supervision role
2. 4-5 years experience in payment operations
3. Experience in industries such as digital gaming, banking, and sports betting
4. Experience working with Zendesk or other CRM systems
5. Experience working with payments and fraud tools such as threatmetrics, ethoca, ekata, or similiar
6. Demonstrated ethical ability to handle PII information

• Starting Total Compensation: Base + Bonus (if applicable) + Equity = $73K