Payment Product Specialist

2 Years ago • All levels • Product

Job Summary

Job Description

We are seeking a dynamic Payment Product Specialist to enhance Hero Gaming Group's payments roadmap. This role involves optimizing the payment experience across various brands and markets by ensuring seamless integrations, high acceptance rates, and efficient payment operations. You will act as a liaison between internal teams and external providers, focusing on technical coordination, data-driven optimization, and product development support. Key responsibilities include analyzing payment performance, managing integrations with payment service providers (PSPs), configuring payment gateways, conducting end-to-end testing, resolving technical escalations, gathering feedback for product improvements, and maintaining documentation. The ideal candidate will have a strong analytical mindset, a solid understanding of the online payments ecosystem, excellent troubleshooting skills, and be highly organized and team-oriented.
Must have:
  • Analyze payment performance and user behavior
  • Liaise between technical teams and PSPs
  • Fine-tune payment gateway configurations
  • Conduct end-to-end testing and QA
  • Resolve technical escalations
  • Gather feedback for product improvements
  • Manage relationships with PSPs
  • Maintain payment flow documentation
  • Support onboarding of new PSPs
  • Strong analytical mindset
  • Solid understanding of online payments ecosystem
  • Exceptional troubleshooting skills
  • Highly organized with attention to detail
  • Team-oriented and collaborative
  • Comfortable in fast-paced, agile environment
Good to have:
  • Experience in iGaming or high-risk industries
  • Familiarity with Confluence, JIRA
  • Experience in multi-market payments
  • Technical understanding of APIs
  • Experience with PaymentIQ
Perks:
  • Culture of innovation, ownership, and collaboration
  • Opportunity to work with a talented team
  • Make a tangible impact across multiple brands

Job Details

About the Role

We are looking for a dynamic Payment Product Specialist to join our team and contribute to the strategic direction and execution of our payments roadmap across Hero Gaming Group. You will play a key role in optimising the payment experience across multiple brands and markets by ensuring seamless integrations, high acceptance rates, and efficient payment operations.

This role bridges the gap between internal teams and external providers, involving technical coordination, data-driven optimisation, and ongoing product development support.

Key Responsibilities

  • Analyse payment performance and user behaviour, identifying trends and inconsistencies to improve acceptance rates and optimise the user journey.
  • Act as a liaison between technical teams and PSPs for the integration and launch of new payment methods and providers.
  • Fine-tune payment gateway configurations, routing logic, and risk settings to maximise performance and minimise friction.
  • Conduct end-to-end testing and quality assurance for new and existing payment solutions.
  • Own the resolution of technical escalations by coordinating with providers, support teams, and internal departments.
  • Gather feedback from Customer Support, Payments, and Risk teams to suggest product improvements and assist the Product Team in prioritisation.
  • Maintain and manage relationships with PSPs, monitor performance, and oversee transaction-related issue resolution.
  • Keep up-to-date documentation on payment flows, limits, provider specs, and customer-facing elements.
  • Support onboarding of new payment providers by collecting and verifying necessary documents (KYB, Due Diligence, etc.).

What We’re Looking For

Essential Skills & Experience

  • Strong analytical mindset with the ability to interpret data and translate findings into actionable improvements.
  • Solid understanding of the online payments ecosystem, including gateways, acquirers, PSPs, and risk controls.
  • Exceptional troubleshooting and problem-solving skills in a technical environment.
  • Highly organised with excellent attention to detail and a proactive approach to documentation and knowledge sharing.
  • Team-oriented with a helpful attitude and the ability to collaborate across multiple departments.
  • Comfortable working in a fast-paced, agile environment with a strong focus on continuous improvement.

Nice to Have

  • Previous experience working in iGaming or high-risk industries.
  • Familiarity with Confluence, JIRA, and other product management tools.
  • Experience in multi-market payments strategies and localisation.
  • Technical understanding of APIs and payment integration flows.
  • Experience with PaymentIQ

Why Join Us?

At Hero Gaming, we foster a culture of innovation, ownership, and collaboration. You’ll have the opportunity to work with a talented, cross-functional team and make a tangible impact across multiple brands and markets.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Swieqi, Malta

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Product Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Hero Gaming was founded in 2013 by Georg Westin, who was at the forefront of offering gamified casinos – a unique experience which players had not previously seen. Casino Heroes was launched in 2014 with an initial focus on Scandinavian countries.Throughout the past few years, our multi-brand strategy grew to include the launch of a number of new brands to our ever-growing portfolio, aimed at providing the best experience for our players. The speed at which these brands went to market is a reflection of the passion for innovation and agility which in turn enabled us to reap great benefits for the business and for our Heroes. We’re now thrilled to embark on our next adventure where we’re daring to dream to take Hero Gaming to a global level.

Malmö, Skåne County, Sweden (Hybrid)

Marbella, Andalusia, Spain (Hybrid)

Malmö, Skåne County, Sweden (Hybrid)

Swieqi, Malta (Hybrid)

View All Jobs

Get notified when new jobs are added by Hero Gaming

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug