Payments Analyst

Job Details

Description

Who we are?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. It shares trade on the New York Stock Exchange under the ticker symbol "BALY".

Well, what about the team?

The Payments Team remit covers all Interactive brands across the North America region. They are responsible for ensuring our patrons can deposit and withdrawal across our brands in a timely, secure, and seamless manner. The ideal payments analyst candidate has a passion for online payments, brings a high attention to detail, is customer focused and enjoys working in a fast paced and growing organisation.

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

So, what will you be doing?

• Monitoring payments to detect suspicious or unexpected activity, troubleshoot problems/issues as they may arise.
• Ensuring day to day contact with payments providers to resolve operational/customer queries
• Supporting with testing of new payment solutions
• Responding to and resolving customer’s payments related queries
• Ensuring chargeback analysis, Dispute Management and Reporting
• Looking to see how processes can be improved to both enhance customer experience and reduce risk
• Working with key stakeholders; Compliance, KYC, Fraud, Risk, AML, and Customer Support teams to ensure alignment of processes and clear communication
• Working flexible hours (including weekends if required) to support the business needs

And what are we looking for?

• Experience with MS Office Tools - MS Excel
• Experience with customer service & communication skills, both verbal and written
• Experience with online Sports Betting and Casino experience.
• Strong judgement to make rationale and balanced decisions with regards to player cases.
• Experience with critical thinking
• Experience working in fast paced and challenging environment
• Experience with online payments or banking
• Knowledge of online gaming payments and AML process
• Bachelors Degree preferred but commensurate experience is considered
• Demonstrate fluency in both English and Spanish (preferred)

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

• Annual vacation
• Annual bonus
• 401K program
• Health insurance
• Home office allowance 

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
We believe passionately that employing a diverse workforce is central to our success, this is our superpower. 
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

Flexible Working

At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.

Salary: $55,000 - $58,000 USD

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Qualifications